Reviews
Good job well done.
Good job well done. Very much appreciated the high level of service and care for my vehicle
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Interstate Ford. Jeff Duvall Parts & Service Director 303-833-6700 jduvall@i25ford.com
Very easy to deal with, I like the website where you can
Very easy to deal with, I like the website where you can customize your buying choices. I believe I received a very fair deal on my truck and trade in. Appreciate Ron Ramos for his service and efficiency in getting this deal closed quickly! Will definitely contact Interstae and Ron again next time I am in the market to purchase another vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that Ron was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Interstate Ford! Nick Velasquez General Sales Manager 303-833-6700 nickv@i25ford.com
Drew has been awesome throughout the order and purchase
Drew has been awesome throughout the order and purchase of our Explorer. He is knowledgeable, helpful, courteous, went out of his way to answer any questions, and overall great to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Drew and our team, and we look forward to working with you again. Congratulations on your new Explorer! Nick Velasquez General Sales Manager 303-833-6700 nickv@i25ford.com
Great buying experience and deal!
Great buying experience and deal! Ryan and Mike were awesome. Gave me more for my trade than expected which was a huge help.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words, Cody, and for taking the time to leave us this wonderful feedback! Nick Velasquez General Sales Manager 303-833-6700 nickv@i25ford.com
Fantastic Customer experience and the team really got me
Fantastic Customer experience and the team really got me into my dream truck. Couldn’t thank them enough.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's fantastic to hear that we provided you with great customer service while assisting you with your purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Interstate Ford! Nick Velasquez General Sales Manager 303-833-6700 nickv@i25ford.com
Drew was very attentive and helpful.
Drew was very attentive and helpful. We appreciate his knowledge and honesty. We were pleased.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Janis, Thanks for your feedback on your recent visit to Interstate Ford. It's great to hear that Drew was able to assist you and that you had such a positive experience. Nick Velasquez General Sales Manager 303-833-6700 nickv@i25ford.com
I’m extremely dissatisfied with the service at Interstate
I’m extremely dissatisfied with the service at Interstate Ford. I picked up my truck two weeks after dropping it off, only to be told the issues were resolved, but I’m still experiencing the same problems. The service advisor isn’t understanding my frustration or making any effort to relate to what I’m going through. He should be putting himself in my shoes. When I bought the truck, I was assured it could be serviced anywhere, but SiltherHar rejected my service request. It feels like Interstate Ford is upset with me for the issues I’m facing and is unwilling to deal with them.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Your truck is a lifted truck with oversized tires. The vibration we felt was caused by tires which the company who lifted the truck paid for. The tires were rubbing due to the lift kit, and we trimmed them for you also. You hopped a curb and turned the wheels when you left to make sure it was good. Your vehicle is not going to drive like a normal F150 like I explained to you. When dealing with the aftermarket lift kits and tires it does take extra time to get these issues resolved because we are not going through the manufacture but through the company who installed these items. (I explained all this to you). I offered to bring the vehicle back in and have a technician test drive the vehicle with you. The vehicle is modified and will never drive like a normal F150. Yes, you can take the vehicle to other dealerships to get fixed, if they are choosing not to deal with the company who lifted the vehicle that is their decision to make, and I can't change that there are other dealership who sale them and fix them. Your vehicle will ride and drive like a lifted truck which is what you purchased.
I never said that there was nothing wrong, we did find an issue and resolved it with the company that lifted the truck. I don't know if there is anything wrong as of right now when the vehicle left it was fine and the issues we found were resolved. I am just saying it will not drive like a normal truck and somethings maybe considered normal due to the lift and oversized tires.
If the truck was driving as it’s supposed to, you wouldn’t have had to modify it further or replace the tires. Your response only confirms my concern that you’re frustrated with the issue, and perhaps a bit more effort could be put into resolving it. This experience is exactly why I wouldn’t recommend anyone buy a lifted truck from your dealership.
If the truck was driving as it’s supposed to, you wouldn’t have had to modify it further or replace the tires. Your response only confirms my concern that you’re frustrated with the issue, and perhaps a bit more effort could be put into resolving it. This experience is exactly why I wouldn’t recommend anyone buy a lifted truck from your dealership.
The issue was not resolved. The same issue still exists and thus the frustration. The truck was also clean when I dropped it off with you and filthy when I picked it up.
I own a 15 ford focus they have a issue with the
I own a 15 ford focus they have a issue with the transmission control module Ford has issued a extended warranty for these parts. Summer of 2023 100,000 miles on the car the tcm started acting up while my wife was driving, after digging through the trenches of the interwebs I found the tcm warranty and also found that there was none to be found dealerships had none parts warehouse had none. We parked the car for the summer but when winter came around and my motorcycle was not an option in Colorado winter. I found a video showing how to reset the transmission did so and drove the car for winter. Spring-Summer 24 hit the car did fine for a while temps got hotter and then the problem was back. I rode the bike for a while but knew I needed to get her car back in working order. I found the Tcm's had found there way back to the shelfs I called and spoke with Jerry in parts he said they had 20 of them. He then asked if I knew about the warranty and said he would have service to call me right back. MarryJo called within 5 minutes and had an appointment set for the car. I had to drop the car off a day earlier on Tuesday do to work. Wednesday MarryJo called said car was done tcm was bad warranty covered all. She then told me about a small leak in the coolant tank. I told her to have it replaced and I would wait. Thursday 4:35pm MarryJo called said car was done repairs been done. Friday I picked up the car brought it home wife drove it Friday through the weekend said it drove like it did when we first bought it. Monday came we had errands to run got home and I noticed a puddle in the driveway the coolant tank had blown a plug and leaked all the coolant. I called Tuesday being the dealership was closed when this happened MarryJo respond via text I told her the problem sent pictures and informed her we lived 75 miles away. She set an appointment with there mobile services. Israel from mobile service just left my house after fixing a very simple fix and filling the tank. Over all these guys have gone above and beyond Jerry having the part knowing the known issue passing me to MarryJo and Israel for driving 75 miles to replace a plug and top off the tank.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Shane, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Jeff Duvall Parts & Service Director 303-833-6700 jduvall@i25ford.com
We recently had our Bronco in for service.
We recently had our Bronco in for service. We worked with Jenna Varela. She is always helpful to make sure the work is done on time. The techs do a great job as well!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Cher, it's great to hear that Jenna was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Interstate Ford! Jeff Duvall Parts & Service Director 303-833-6700 jduvall@i25ford.com
They went above and beyond for me.
They went above and beyond for me. Thank you so much for everything! Very happy customer!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Interstate Ford, we look forward to having you as a valued customer for many years to come! Jeff Duvall Parts & Service Director 303-833-6700 jduvall@i25ford.com