Reviews
Great Service as always!
I would recommend interstate to anyone. Stacia and Quinten went out of their way to make sure I was taken care of like always. This is the 3rd new vehicle that we have bought from them and we will keep coming back!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Service!
I purchased my vehicle from Intestate Ford in 2013. Ever since I have had my car serviced there as well. Not only are they more reasonable priced then my local Ford dealer, they are always on time with my appointments and if I am running tight with my schedule they push it through in a very efficient manner. I love taking my vehicle there for service! I will continue to purchase my vehicle from there.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Outstanding dealership
Amazing people, give it to you straight, work with your needs, and get you what you want! Would recommend anyone to go here for a great deal!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Overall very good.
Great experience with Dennis he worked hard to meet our goals for our new (used) truck,we were very happy with the price of our vehicle and the rest of the staff were helpful and friendly, The only thing we would have changed is the key to the vehicle was not available and we had to come back. Overall we had a great experience getting our new to us F150 and we are very happy with it!
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Great experience
Reed was excellent to work with. He was very patient and went over multiple options to get me into a car I would be happy with and could also afford. Thank you!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Like Daniel Could do Without the Rest
When you buy a Platinum F150 you expect it to be detailed like an Audi on delivery. Let's just say it was not and after I cleaned it for 6 hours myself it looked like it should've on delivery.
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Great experience
Our experience at Interstate Ford was great! We had been loathing the thought of buying a new car and all the pressure that goes with it. Our sales person was knowledgeable, helpful and very good at his job. He answered all of our questions and made our experience pressure and hassle free. We will be returning there to purchase our next car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Unhappy
I purchased a 2016 Focus St from this dealer. I am very happy with the car, however the salesperson we dealt with was very rude from the start. Stacia Clark is the most disrespectful person I have ever met. Many times we got interrupted and talked down to. She promised to me that since we purchased the vehicle when dark outside, I could look over everything and if I had an issue she would fix it. I ended up finding a scratch in the a-pillar. Myself and my spouse brought it to her attention. At first she was helpful and understanding, she stated that we could get it fixed. I asked if they could just order in the part and I would have my spouse install it. (He is a tech at another ford dealer) Stacia had a huge problem with this and long story short she eventually walked away from us. A few minutes later, she came back and we asked for a manager. "I am the manager, my name is Stacia" is what we were told. We found another salesman and what do you know, it's her husband. All he did was defend her. We got denied again by him when we asked for a different manager. After her husband walked away stacia came back and said that since his name is not on the car deal, she wouldn't talk to him at all. I will never do business with Interstate ford again. I wish I could give them the car back, and do business somewhere else that will appreciate me and my spouse. It shouldn't matter if we are both on the deal or if it's just myself, he's trying to help me. Watch out for her and better yet, avoid this dealer at all costs.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Slow and unhelpful
My husband went to look at a truck. They told him to call that night by 8 to put a deposit down to hold it. He called three times and was never called back. He called again the next day to put down the deposit until 2 days time when we could look at it... They texted him multiple times the next day to know what time we were coming. They texted again the morning of, promising to have it detailed when we arrived. We arrived. The truck was not detailed. I had pre approved financing, but they still tried to tell me it was required to fill out their financing form. They wanted blank forms signed. Then we waited 30+ minutes for the financing people to see us. We mentioned that the tank was empty at this point, we were told some fuel would be added. When we drove away there was enough fuel to go 34 miles. The worst car buying experience I have ever had.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
A great dealership...would not buy anywhere else.
I have purchased many vehicles from Interstate Ford over the last 11 years and they are absolutely great to work with. There is no pressure, you tell them what you want and they deliver. Todd Weber has always taken care of my needs and makes the buying process easy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car