Greenway Kia West

Extremely slow. Made an appointment at 7 am and got there at 6:45. Only needed an oil change and didn’t get my car until 9:30-9:40 am. They didn’t touch my car until 8:30. Asked the manager at 8;30 why my car wasn’t touched till 8:30 and he tried to say there was 3/4/cars ahead yet my appointment at 7. At 9:20 I went to Service advisor and he acted confused in why I was still there and went to check for me. He came back saying they were just finishing and topping off the oil. That’s a lie it doesn’t take over an hour to do an oil change. He then tried to say I was the first car they worked on, another lie because how was my car the first one worked on if my appointment was at 7 and it was now 9:30 am? Then he tried to say he’ll ask again but my cars should be done. He never asked again. Then that service advisor, Brett. Gave me a form for a survey I should be receiving saying what I should put for a free oil change. It basically said to put yess or good job for eeverything. That’s a slap in the face. Especially since I sat there for xxxx near 3 hours for an oil change and wasn’t offered a shuttle service and that was one of the questions on the form he gave me.

I received excellent service f They were very tentative and polite. Treating me like family.

Stay away from this dealership, from bait and switch practices and keeping the entire sales process obscure, until you are exhausted of waiting 5 hours, adding things to the contract they did not told me costing over 1200+ 800+ Maintenance dept, forget it, also an entire day, to install replacement parts non the wrong place! Drive to Clermont or Melbourne, both more transparent, great maintenance dept! Don't waste your time or hard earned money! For real reviews, not purchased like in most platforms — visit your local BBB and click on the tab reviews.

Staff was nice and welcoming. My only problem is that I was quoted a 2.5 hour wait on my service bit ended up waiting alost 4 hrs for my car to be finished.

Professionalism, attention and the fact that you feel confident is very important. That is why I always take my vehicle to its maintenance.

Friendly and confrontable everyone was pleasant and helpful and nice answer all our questions and took care of us

Quote for my rotator replacement was $750 plus $1,300 more for recommendations. I got rotors done for $450 elsewhere. Kia seems to rip off people. Disgusting.

Damon was very helpful and kind he has outstanding customer service Thanks for how u help with my car service on the Day

misleading offer Deceptive offer, they offered me a 72-month term and the bank shows it as 75 months, the car had defects, and they added bills that they didn't tell me about.

Great experience Jeramy Was A Good Sales Representative I Will Recommend Him To Anyone I Know Very Patient And Worked With Me