Fairway Ford, Inc.

I took my Ford Edge into the service department for an oil change and to get the keyless entry code. They told me that there was a ford sync upgrade for $45, I said no thanks. After waiting for 2 hours (I was told the wait would be 1 hour). I finally went to ask where my truck was. They said they tried to install the sync update 8 times and it failed. This was after I told them NOT to do it. So now my sync is broken until I can get back to take my truck in. Then when I was leaving, they tried to charge me for the keyless entry code even though I told them another dealer was taking care of the charges (just like we talked about earlier). It then took another 20 minutes waiting for them to change it. They also pretty much seemed to care less about the whole situation and didn’t seem to think I was important at all. They wasted my time, and broke sync, and now I have to go back again for them to fix it.

EVERYONE WAS VERY HELPFUL. I SCHEDULED THE APPOINTMENT WITH EASE. THE WAIT FOR SERVICE WAS REASONABLE AND THE STAFF WAS FRIENDLY AND PROPFESSIONAL. I WILL BE COMING BACK FOR SERVICE ON EVERY MAINTAINCE INTERVAL AND REPAIR WORK I NEED. BEING NEW TO THE AREA IT'S A RELIEF TO SEE GOO DEALERSHIPS ARE STILL OUT THERE.

I purchased my vehicle new and have come to Fairway for all my services. I haven't had any concerns with my vehicle, but I have maintained my vehicle according to the recomendations. Fairway has proven to be trust worthy time and time again. I believe in always bringing your vehicle in to a dealer because they have the trained technicians to do the proper job and quality parts. I also get all my oil changes and other maintaince done at Fairway because they have a REALLY good price. You couldn't change your own oil for the price of parts and hassel for the cost they charge. Every experience has been pleasant from the employees to the quality of service you get. They seem to really care about you. I would suggest to anyone that this is the best dealership I've ever dealt with. I suggest checking them out, whether you are in the market for a new or used vehicle or just need some service or body work done! You will feel great at the end of your visit!

I had a good experience at fairway. reasonable price and courteous employees. they went out of their way to find me the vehicle I wanted and worked with me on the finance end of it. I will be coming in for service. If the service section is as good as the sales i will be coming in again and again. I am excited about my new car and I love driving it.

I can only say good things about Fairway. I moved down from Michigan about 2 years ago and out of all dealerships I've been to up north or in the south this one takes the prize. I have had my views of dealerships in the past (which- by the way were not that great). My mind is changed. My first visit to Fairway was very nice. I've come to love it here and I'm glad to have found what I consider a home for all my vehicle needs. I currently own a 2002 Explorer Sport and I brought the vehicle in for service. I didn't even know it had a safety recall but when I came to pick it up they told me I had the recall and that they completed it while my vehicle was in for service! That to me showed they were looking out for me and my safety. Glad I discovered Fairway and I will be back!

I can only say good things about Fairway. I moved down from Michigan about 2 years ago and out of all dealerships I've been to up north or in the south this one takes the prize. I have had my views of dealerships in the past (which- by the way were not that great). My mind is changed. My first visit to Fairway was very nice. I've come to love it here and I'm glad to have found what I consider a home for all my vehicle needs. I currently own a 2002 Explorer Sport and I brought the vehicle in for service. I didn't even know it had a safety recall but when I came to pick it up they told me I had the recall and that they completed it while my vehicle was in for service! That to me showed they were looking out for me and my safety. Glad I discovered Fairway and I will be back!

I purchased a new 2003 Expedition from them which with less than 10, 000 miles has already had to have a new motor, drive shaft, A/C recharged, rear differential and side panel repairs. Fairway states they can not do anything about replacing my vehicle that the decision rests with Ford Motor Company. Which everyone knows if Fairway was truly concerned about their customers or obtaining repeat customers they would be doing everything to make this sitution right.