Reviews
NEVER AGAIN will I purchase a vehicle from FAIRWAY
Purchased a used car which literally fell apart on the drive home the saleman Danny Holland assured me this is a very reliable car. Upon driving off the lot the drive engine light came on, tire sensor light came on and the door panel fell off, then battery went dead, and took vehicle to mechanic, to learn the electrical system has gone out on the vehicle, the response from the dealership, salesman, has been, "well you bought a used car". Then going through the stack of paper work learned the F&I man added a warranty, gap insurance, service protection plan was added to the sale that wasn't wanted. Now the answer when I call the dealership the reply is "out of the office".
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Great salesman. No pressure. Polite and knowledgeable. I...
Great salesman. No pressure. Polite and knowledgeable. I am probably going to purchase the Expedition from him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
clean dealership friendly staff I was looking at very...
clean dealership friendly staff I was looking at very specific features was showed my options and went for a test drive sales was very helpful
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Professional transaction from top to bottom, Had to...
Professional transaction from top to bottom, Had to order my vehicle and was kept updated throughout the entire process. Will start with them for our next purchase
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I couldn’t be more pleased with the big truck service...
I couldn’t be more pleased with the big truck service department of fairway Ford. My truck was under warranty and a dealership closer to my house could not fix problem! Was directed by Ford to take truck to fairway where my truck was fixed in a timely fashion
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We really love our new truck! The dealership was awesome...
We really love our new truck! The dealership was awesome at helping us figure everything out and choosing exactly what we needed with the features we needed as well! We will be sending everyone there. Our sales lady rhonda copper rocked!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bait and Switch
I went to Fairway Ford to purchase a new Ford Expedition Max, Limited Edition. I was excited to take advantage of the 0% Financing for 84 months and no payments for 90 days offer that was widely broadcasted (and still is) by Ford. After researching online, I was connected with Joel. Joel was a very good salesperson and was able to find me the exact car I wanted. He let me know that Ford rolled back the 84-month option, leaving me to believe the 72-month option was still available. When I went to pick up my car that all changed. Apparently those offers did not apply to the Expedition, although it still shows 72 Month 0% online. I walked out of there with a great car but feeling dirty, the way most people feel about dealing with used car salespeople.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
No high pressure sales.
After researching Ford online and checking prices of the dealers all over the area, Fairview was always cheaper. I also went on the recommendation of a coworker. I have to say, they were very nice. Not pushy at all. No high pressure sales. They seemed honest and fair. I will go back there when it's time to buy another car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Delighted
In one word, the experience was Delightful. The best thing for us was in working with Malak Moulaie directly and not a team. In other words, I never felt their was a gang of salesmen teaming together to push a sale as I felt at other sales lots. Malak was very knowledgeable, flexible and personable. He proactively and intuitively answered unvoiced questions. And Malak’s introduction when I arrived (alone) was professional and respectful. We were not disappointed either, in his value of my husbands time when he later visited. I can’t speak to price negotiations because my husband qualified for the X Plan. However, I can say that we never felt lesser treatment because of the deal either. All in all, I would quickly recommend any family and friends to Malak and the sales process at Fairway Ford. I anticipate the same great service from your Service Department in the future. Thank you for making a personally stressful process into one that I can easily reflect as delightful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
good people and friendly
Fairway Ford is an excellent place to buy the car you are looking for, they are good people and friendly. I would recommend friends without thinking
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car