Larry H. Miller Chrysler Jeep Tucson

I had an awesome experience, very happy with the service I got. My service advisor took care of all my needs and highly appreciate the service I got. The reason I changed all my cars from Chevrolet to Jeep is for the best serviced received at Larry H miller Chrysler Jeep Tucson.

I love that Mikey made the buying process so seemless and smooth. Mikey’s easy going nature and enthusiasm for what he does is contagious. But most of all, I appreciated that he really listened and found just the right vehicle for me. I absolutely love my new Jeep!!

This is a very dishonest dealership/service department - I have plenty of proof and pictures with a second out of town Jeep service department - I turned them into the AZ Attorney General's office - Their practices need to be seriously looked into - make sure you get second opinion and call your warranty yourself Larry Millers service department will tell you a part or repair is not covered when it is - Watch out if you did not buy your car at Larry Miller the sales man will call you right away for them to trade your car- There is something up????

I brought my Jeep in to Jerry Seiner Jeep in Casa Grande on Aug. 17, 2023 had a free Multipoint inspection done - to see if there was anymore Larry Miller Jeep of Tucson missed- Coolant flush needed and reservoir needed cleaning, right axle boot leaking, new brake fluid cap needed. I brought the multipoint inspection sheet to Larry Miller Jeep- So upon several former conversations with Trent the service manager he promised me a $300 refund on the throttle body cleaning that their tech charged me for but did not do-(Jerry Seiner Jeep of Casa Grande told me the throttle body was not cleaned so I had the Tech at Seiner Jeep clean it and he took pictures before and after)-I took the pictures and report to Trent the service manager and he said we don't want to loose your business and he will make it right and refund the $300. I brought my Jeep in again on Aug. 21, 2023 and I went to his office and told him I never received a refund in the mail- he said they had problems with new software. I am there for a coolant flush and cleaning - lift gates not working needed replacing - right front axle boot leaking and brake fluid cap replacement as per Jerry Seiner Jeep of Casa Grande Tech's inspection written report. Left my Jeep and picked it up the next day. Trent said he will take $300.00 off my bill instead of the mail in refund- I agreed and he asked me do do him a favor and remove this review - I asked Trent about the right axle leaking he said the tech found no leak it's fine. Got their report and bill - paid the remainder another $309.68 got in my Jeep and started it in their parking lot- get a rattling vibration noise Augh! so I go back into Trents office and tell him - he comes out we go for a drive and he hears it- and he said you probably had that noise before and did not hear it - I said no I would have noticed it. He had me pop the hood he listed and said it's fine - I go home not liking that diagnosis- So I get an appointment with Larry Miller Jeep again on Aug.23, 2023 bring it back in leave it over night and the Tech says he hears nothing - I get in the car drive down the road rattle noise is there- Fed up I call Jerry Seiner Jeep in Casa Grande bring my Jeep in the Tech diagnosed it and found the right engine mount needs replacing and the right axle boot is leaking! THE TECH TOOK PICTURES! ALL I CAN SAY AT THIS POINT IS I'M DONE! NO MORE! LARRY MILLER OF TUCSON SERVICE DEPARTMENT JUST CANNOT DIAGNOSE ANY PROBLEM- HAS COSTED ME A LOT OF MONEY, TIME AND STRESS! I HAD TO RENT A CAR IN CASA GRANDE TO GET HOME WHILE THEY KEPT MY JEEP FOR FIVE DAYS TO GET WARRANTY APPROVAL AND ORDER PARTS. JIM CLICK JEEP HAD A THREE WEEK OR LONGER WAIT FOR REPAIRS OR I WOULD HAVE GONE OVER THERE! MY JEEP IS UNDER MAXIMUM LIFETIME WARRANTY SO I HAVE TO GO TO AN AUTHORIZED JEEP SERVICE DEPARTMENT.

On June 2nd I bought a 2011 Camaro from Larry H Miller dealership on Pantano. No wonder why I wasnt offered a test drive before the papers were all signed and the deal was sealed. Five miles off the lot the check engine light pops on and I also have a Stabilizer Trac warning of some kind on the display. Two days later I'm in service center and dealing with Lori who tells me after having my car there all day that they can not fix the leak they found because they do not have the tools to do so and they would have to send my car to a cheverolet dealer. they offered no loaner car and I had no other car to commute the 30 miles each way to work so I took my car and arranged to bring it back in two days. They did fix a hose that I pointed out to them and only reset the codes to clear them out. Can not use the ac due to high engine temp warning on and checkm engine light back on. Took car back and it ended up taking one week for Quebeduex Pontiac to run diag and say nothing wrong and no leaks of any kind. To sum it all up I still have check engine light on and both warnings and nothing has been done by Larry H Miller to fix my car properly except for resetting the codes and giving me hassles when trying to pick up my car from service center each time. Spoke to George my salesman and told him how frustrated I was and he promised to talk to Lori in service center to get an update and would call me back. No call back and my car that was my dream has become my nightmare. I feel like I was taken advantage of because I am a woman with little mechanical knowledge. Now Im stuck with a car that looks good but runs awful and is so hot to drive in 30 miles each way to work everyday with no ac! HOT AND STRESSED BADLY

Much of the recent purchase of our used Jeep Grand Cherokee was done over the phone and things started off well. We were sent several pictures of the vehicle but the drivers side front bumper was not included. When we took delivery we were informed that there was only one key fob for the car and that there was a “paint chip” in the front bumper (which turned out to be several blemishes one of which was about the size of a softball). We feel it is terrible customer service to find these things out at the last minute. A new key fob is several hundred dollars and we have an estimate to repaint the front bumper of over $1,800.00. This turned a fair price into a very high price. Let the buyer beware seems to be the message here…we’re done with this dealership and suggest other car buyers look elsewhere!

Everyone was excellent with our car buying experience. We did not feel rushed or pressured to purchase a vehicle and they made sure the car was perfect before letting us drive off of the lot. Vince was an outstanding salesman and we are definitely going to him for our next purchase. Tyler, the manager, always checked in with us during the process and Jeff from Finance made everything so personal. It didn’t feel like the typical car buying process. If you are in the market for a car, come to this dealership. They really do take care of their people.

I have been going to this dealership for 4 years now and they are always friendly and helpful. They always make sure I leave with the confidence that my jeep is in great working order. I will only go to this dealership.

Took my Jeep in on a Monday worked with Trent. Issues were covered by my warranty but he did tell me I needed rear brakes. I asked how much and when he told me close the $1000 I told him I would get them done elsewhere. That’s when the customer service went out the door! Attitude changed immediately! Although my Jeep was completed the same day, Trent never called me to let me know. I ended up leaving 10 messages, 5 texts and 3 messages for the manager and didn’t get a call back until the following Tuesday. Completely unacceptable, Trent had the audacity to tell me he had left me a message about my Jeep being ready. What I learned is if you do not have additional work done to pad their pockets they can careless about you as a customer. Horrible!

Khalid was super helpful, professional and kind! He worked with us and took notes of all the important features we needed in our new vehicle. Khalid let us know when a new Jeep came in with the right features and finally we had the right one! We are so grateful for Khalid's time and patience in helping us finding our Jeep!