Larry H. Miller Chrysler Jeep Tucson

(866 reviews)
Visit Larry H. Miller Chrysler Jeep Tucson
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–5:00pm
Sunday Closed Closed
2020 state dealer award
View 3 awards
2020 state dealer award 2020 state dealer award
2020 consumer dealer award
New (520) 667-1314 (520) 667-1314
Used (520) 667-1310 (520) 667-1310
Service (520) 667-1311 (520) 667-1311

Reviews

(866 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Larry H. Miller Chrysler Jeep Tucson from DealerRater.

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Had problems and they fixed promptly and were on time

Had problems and they fixed promptly and were on time with appointment which is important for me coming from out of town.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello MJQ 31,,, thanks for the great rating happy to help we love to be prompt, Larry Watts GM

They always take me in with out appointment and they

They always take me in with out appointment and they call me as soon. As they see a problem on the jeep. it don't take long I don't go anywhere else to get my jeep done I'll keep going there Ruben does explain everything to me.. thank you! Hope you all have a great new year's!🍷

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Just a routine oil change, in and out in a timely

Just a routine oil change, in and out in a timely manner….im a happy customer

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Sylvia, good to hear from you we always look forward to seeing you, Larry Watts GM

Prompt service and staff were very nice.

Prompt service and staff were very nice. Like the use of the app to follow process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello AD, thank you for your visit we appreciate you, Larry Watts GM

Michael gave me great hassle free customer service.

Michael gave me great hassle free customer service. Would recommend Larry H Miller Chrysler jeep

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello secondopinionfirst, thank you for your recommendation we appreciate you,,, Larry Watts GM

The service was both professional and quick.

The service was both professional and quick. The waiting facility is very clean. They did the work and didn’t try to sell me on any unnecessary ad-ons

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Baxter. thanks for your business we do all we can to be professional and quick, thanks Larry Watts

Personable professional service and care.

Personable professional service and care. Highly recommend.to everyone searching for honest and experienced, dependable service/repairs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Curtis, thank you for taking the time to let everyone know we are honest and experienced, Larry Watts GM

I received an email stating it had been a year since I

I received an email stating it had been a year since I bought my truck. I was offered a free inspection, and a "wash and interior detail." I thought that was a great gesture, so I set up an appointment, stating I would wait for the vehicle while it was serviced. For starters, Daniel told me I had to wait two hours. Why set up an appointment? Then, after taking possession of my vehicle they told me they don't actually detail the truck. I was told they would wash the outside, and the Daniel didn't even think they would vacuum the inside. I showed him the offer that explicitly stated they would detail the interior. He really didn't care. Next, as I waited, I got a text from Daniel stating I could text him at any time during the appointment for any reason. So I texted him and requested they re-set the "needs an oil change" warning as the truck didn't need one. Never heard back from Daniel. After about two hours, they drove my truck around and it appeared to be done. I stood around for about 10 minutes and no one called me up. I approached another guy, because Daniel was nowhere to be found. The new guy found my keys and walked me out to my truck. I asked him if they re-set the "needs an oil change" warning, and he thought Daniel mentioned it to the guys in the shop. When I turned on the truck, sure enough, the warning came back on. Fortunately for me, the new guy knew how to re-set the oil change warning. Big waste of time. Oh, and by the way, they did vacuum the truck floors, but detail the interior as offered, they did not. I should have just paid the 20 bucks to wash the truck myself.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Hello padillafour, my apologies for your experience in our service department, I am very concerned and want to make this right please call me 520-258-6059 thanks Trent Beatty Service Director

Terrible customer support.

Terrible customer support. Warranty expired and could find a battery cheaper and the parting commemt was home you make it home I said I could get a jump and the service man said lets hope that works it may or may not.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Tiggerbair, we apologize for your experience unfortunately batteries can be issues with warranty coverage, we were concerned if not replaced and you shut your vehicle off you might get stranded, I would be willing to give a cost consideration if it helps, Larry Watts GM

Attentive, good communication concerning progress of

Attentive, good communication concerning progress of repairs or service. Quality work, skilled mechanics, comfortable waiting room.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Connie, we appreciate you thanks for rating us a 5-star for our efforts, we appreciate you, Larry Watts GM