Reviews
Zach McHone has helped me twice now and has ALWAYS
Zach McHone has helped me twice now and has ALWAYS exhibited GREAT customer service. He remains the reason I am satisfied bringing my car in for repairs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your kind words! We’re thrilled to hear that Zach has consistently provided you with great customer service at Modern Nissan of Winston-Salem. Your satisfaction is our priority, and we appreciate your trust in us for your car repairs. We look forward to seeing you again soon! Sincerely, The Modern Nissan of Winston Salem Team
I did not have to wait as long as stated for my oil
I did not have to wait as long as stated for my oil change
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback! We're glad to hear that your oil change at Modern Nissan of Winston-Salem was completed in a timely manner. We appreciate you taking the time to share your experience and hope to see you again soon! Sincerely, The Modern Nissan of Winston Salem Team
The sales rep found exactly what I was looking for.
The sales rep found exactly what I was looking for. He also got me what I expected to pay.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful feedback! We're thrilled to hear that our sales representative was able to find exactly what you were looking for and that we met your expectations. At Modern Nissan of Winston-Salem, we strive to provide excellent service and value to our customers. We look forward to assisting you again in the future! Sincerely, The Modern Nissan of Winston Salem Team
Not pushy, very cool sales crew.
Not pushy, very cool sales crew. Professional yet down to earth. Even got to speak with mechanic. Both mechanic and sales crew answered any and all questions happily.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Rodney, for your fantastic review! We're thrilled to hear that you had a great experience with our sales team and enjoyed speaking with our mechanic. At Modern Nissan of Winston-Salem, we strive to provide a professional yet friendly atmosphere for our customers. We appreciate your feedback and hope to see you again soon! Sincerely, The Modern Nissan of Winston Salem Team
Service advisor was friendly and knowledgeable and
Service advisor was friendly and knowledgeable and explained all the work that was performed
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review! We’re thrilled to hear that your service advisor was friendly and knowledgeable, providing clarity on the work performed. At Modern Nissan of Winston-Salem, we strive to ensure our customers receive the best experience possible. We appreciate your feedback and look forward to serving you again! Sincerely, The Modern Nissan of Winston Salem Team
This time everyone was quick to acknowledge I was there.
This time everyone was quick to acknowledge I was there. Work was done, I was on my way. I waited in line almost half and hour once.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review! We’re glad to hear that your recent experience at Modern Nissan of Winston-Salem was efficient and that our team was quick to acknowledge you. Your feedback about the wait time is appreciated, and we strive to improve whenever possible. We look forward to seeing you again in the future! Sincerely, The Modern Nissan of Winston Salem Team
Customer service was friendly and helpful.
Customer service was friendly and helpful. If I had any questions they were glad to help. And my wait wasn't to long. My advisor (Ralph) kept me informed about the service done and what else that was needed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Karen! We appreciate your kind words about our team at Modern Nissan of Winston-Salem. It's great to hear that you had a positive experience with our customer service and that Ralph was able to keep you informed throughout the process. We look forward to serving you again in the future! Sincerely, The Modern Nissan of Winston Salem Team
The service advisor is always thorough with information
The service advisor is always thorough with information and I never feel rushed when I have inquiries
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Kathy, for taking the time to share your experience at Modern Nissan of Winston-Salem. We're delighted to hear that our service advisor provided you with thorough information and took the time to address all your inquiries without making you feel rushed. We aim to offer exceptional customer service, and we're thrilled to know we met your expectations. We look forward to welcoming you back for your next visit! Sincerely, The Modern Nissan of Winston Salem Team
Absolutely nothing.
Absolutely nothing.Brought car to have alternator replaced.Had my car for o most a week.And then charged me $500 more than they told me.And that was after buying the alternator myself from parts store.I told dealership I wanted a factory alternator .But I believe the amount of time they spent on car they had to make up some lost labor.So they had me take new alternator I had in car and get it replaced because it went bad.Then I get my car back and the air conditioner was not working.I called and made appt to have it checked and they charged me another $120 .And told me it was because it had so many miles was reason a/c was not working.Not that they took ac pump loose and caused a leak ?
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for choosing Modern Nissan of Winston-Salem, Duane. We understand your experience and appreciate your feedback. Please feel free to reach out to us to address any concerns you have regarding your vehicle. We are here to assist you and ensure your satisfaction with our services. We value your business and hope to have the opportunity to make things right for you. Sincerely, The Modern Nissan of Winston Salem Team
I have a 2022 Nissan Rogue and my husband was driving it
I have a 2022 Nissan Rogue and my husband was driving it when the drive shaft broke. Had it towed in. Still under warranty but Frank Calderon said that due to the fact that the tire tread had a variance it would not be covered and that besides the drive shaft and transfer case the rear coupler may also have sustained damage. We have driven AWD/4WD cars for 30 years. Never had a drive shaft to break. Why pay for a warranty if Nissan won't stand by it. I'm a woman but I'm not that stupid. Who in their right mind would spend $5600 to repair this on a 2 year old car. I even contacted George Sniadoski at their corporate and he was no help. Playing phone tag and constantly talking about a data breach and then phone problems there. That's not my problem , but not having a car because Nissan refuses to honor a warranty is the blatant dishonesty and terrible customer service. Last Nissan I will ever have.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with Modern Nissan of Winston-Salem. We take customer feedback seriously and would like to address your concerns. Please reach out to our team so we can discuss this matter further and work towards a resolution. We appreciate your feedback and the opportunity to improve our services. Sincerely, The Modern Nissan of Winston Salem Team