AutoNation Chevrolet Mesa

They did their best to make the situation better for everyone when the parts weren’t available.

Great service, team members are always professional, polite and courteous. Service are fast and number one goal is customer satisfaction.

Horrible experience. Zero stars. Trying to get Warranty Issue serviced, to get reimbursed for towing charge & rental car cost. On 1/26/25 my 24 Chevy Trax, bought 5 months prior died on the Freeway. Loud clunking noise, vehicle jerked, oil leaking out rapidly, engine smoking. I had NO idea at the time what had happened, found out on 2/4/25 that a "rod blew threw the engine block". We called our towing service, had vehicle towed to closest Chevy dealer, AutoNation Chevy Service Center. As a Sunday, closed, so we left our keys with dealership desk. Monday, 1/27/25, someone called to ask us about vehicle. Asked if we had run over or hit something. I told them I honestly didn’t think so, I was just driving down the freeway when this happened. They told me they having my vehicle towed to AutoNation Collision to be repaired. I had never even heard of AN Collision. I didn’t know why AN Service Center wasn’t repairing, however, I assumed they knew what they were doing. 2/4/25, spoke with AN Collision, they informed me that it was quite obviously NOT an issue of something being ran over or hit by the vehicle, that in fact the engine rod had blown through engine, this was obviously a warranty issue a& vehicle needs to be towed back to AN Service Center. Two days later, 2/6/25, we finally heard from Service Center. We were provided with GM Customer Care phone number so we could get warranty claim started. Called CGM CC, they provided GM Roadside Assist phone number for us to set up towing vehicle back to Service Center. GM CC told me that a rental car would be provided as was a warranty issue. We had already been covering a rental car since 1/27/25. Have to be able to get back and forth to work. Vehicle towed to Service Center on 2/6/25. On Monday, 2/10/25, I receive a text and call from Service Center asking me, “Have you by any chance did your first oil change.” Insinuating that perhaps a faulty oil change caused engine failure? No, I had not had the oil changed, not due for another 1,500 miles. We asked that day, 2/10/25 about the rental car service being set up as we were paying for ourselves. Finally, on 2/11/25, after 3:00pm, we received a call back, voicemail left, stating, “you possibly need a rental car". REALLY? So yes, they finally got us a rental car. Fast Forward, my vehicle is ready for pick up on 3/3/25. However, before I can pick up, I must pay for the towing of vehicle from Service Center to Collision Center on 1/27/25. $287.00 later I have my vehicle. We ask my Service representative about getting reimbursed for rental car. He had me email my receipt from Enterprise & stated to me, "the rental should be reimburse from the time it arrived here and let here they wont reimburse for the time it was at the collision center unfortunately." So, from 2/6/25 to 2/11/25? Well now they say they won’t reimburse any of rental car fees. Mike, a manager, said he would not cover, “when you put yourself into a rental car”. He said that it was not determined to be a warranty issue before they provided rental car. Wow, so if someone at the service center had taken the time on 1/27/25 to even look under the vehicle they would have seen the huge hole in the bottom of the engine. Then they wouldn’t have sent this to the Collision Center. If they had even looked at the vehicle sooner than 2/10/25, like when it arrived on 2/6 or any day in between, it would have been determined it was a warranty issue sooner. So, we are stuck with the rental car bill & the towing bill. Remember we covered vehicle being towed from freeway to Service Center and GM Roadside covered it being towed from Collision center to Service Center. But I had to pay the towing bill for it to be moved from Service Center to Collision Center. Crazy. Just want my $485 reimbursed.

Knowledgeable, respectful and considerate. We had a most thorough experience last week while purchasing a used vehicle.

Good sales experience. Everything went as planned. Would purchase again from dealership. They have a lot of inventory. Do your research before you go to the dealership and set up appointment so they can have your vehicle ready for a test drive.

Clean quick service. Very satisfied.They kept me informed from start to finishing my truck

Wolfes2@autonation.com It is very sad what I am going through with my car, my parents bought it new for me to be able to use it for transportation to high school and college, unfortunately I have had my car in the shop more than once when I shouldn't have had problems since I took my car with zero miles, the first time I had it for two weeks if I remember correctly and I am filing a complaint with Auto Nation Mesa AZ, since when I took my car there I received bad treatment for me and my mother as a customer, they did not accept my car and told me to put it in my town Payson, recently I have had my car for two months in the shop here in my town since the first time they told me to take it there, now it has started to have problems again leaving me stranded at my job again, now being a young girl I had to pay to lift my car extra to the tow truck to pick it up and take it to Mesa, unfortunately I have not enjoyed my car due to different diagnoses without having the right to a car from the dealer, I wish to have peace of mind with my car and be able to enjoy it and above all be able to recover my money that I paid extra for the tow truck.

Since I purchase my 2017 Chevrolet Colorado from AutoNation Chevrolet Mesa . My experience have been excellent with any service requested. My Service Advisor was very helpful and great customer service and I rate the Tech that worked on my truck a 10..thanks so much for your service

Understaffed. Way too long of wait when entering for service. Mostly unfriendly staff. Vehicle was serviced in a reasonable amount of time. Vehicle purchased at a different dealership, serviced here because of location.

Prompt response, fair pricing, excellent customer service, knowledgeable, made car purchase from another state easy! Would definitely recommend.