Les Stanford Chevrolet Cadillac

(1,001 reviews)
Visit Les Stanford Chevrolet Cadillac
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday Closed Closed
Sunday Closed Closed
2019 consumer dealer award
View 2 awards
2019 consumer dealer award 2018 consumer dealer award
New (313) 915-4644 (313) 915-4644
Used (313) 731-6430 (313) 731-6430
Service (313) 731-0678 (313) 731-0678

Reviews

(1,001 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Les Stanford Chevrolet Cadillac from DealerRater.

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Very professional, and very helpful Anne Martin took the

Very professional, and very helpful Anne Martin took the time to explain some of the features of the LYRIQ.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I?m so pleased I chose Les Stanford to lease my vehicle.

I?m so pleased I chose Les Stanford to lease my vehicle. Outstanding level of customer service comparable to the expectations of the gold standard which is the Cadillac brand. I plan to continue to use this dealership for my next vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Les Stanford provides exceptional and quick vehicle

Les Stanford provides exceptional and quick vehicle service with knowledgeable technicians, prompt assistance, and outstanding customer care, ensuring a smooth and hassle-free experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Worst dealership I ever dealt with.

Worst dealership I ever dealt with. Size, location and image of being a Cadillac dealership could all be improved. Dealership is small so parking was a challenge. No one to greet you upon arrival. I negotiated on a car that was advertised with 6 miles, but actually had almost 500 when I got there for the test drive. The car was dirty, the tires were under inflated causing the TPMS to activate. Rear driver’s side door wouldn’t open. The lack of knowledge on the features from the salesman was disappointing. Upon delivery of the Cadillac, once he got the check, he couldn’t move on to the next customer fast enough. I was left by myself in the new car waiting for tech support from OnStar to help. After almost 25 minutes, I went going for the sales manager. He helped resolve the problem. I was never introduced to the service department or contacted by anyone after the sale other than this survey. Lastly, no bottled water was available. How sad for being a Cadillac dealership. I would encourage the dealer principal to visit other Cadillac dealership to learn how to improve.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Mediocre to low .

Mediocre to low . My Car was there for 2 weeks , I called to get an answered and never got anything . Parts price not even $ 50.00 Amazing labor close to a 1,000 .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Received an oil change with excellent customer service,

Received an oil change with excellent customer service, shuttle service and follow up. The gentlemen at the front desk were kind and attentive. My service was completed quickly and I will be returning for my next oil change

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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The workers are good at what they do ( esp Mike K) I

The workers are good at what they do ( esp Mike K) I have not been disappointed once in over then 5 years. Keep it up

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

It was a great experiance mark my salesman was very

It was a great experiance mark my salesman was very knoladgable and helpful I will recomend you as great delership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

My SA was of great assistance and very helpful.

My SA was of great assistance and very helpful. Vehicle is operating as designed after most recent repairs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I took my car there for one thing know my tramission

I took my car there for one thing know my tramission needs work I just paid 800dollars know they need 2500.00dollars worth of work I feel there terrible

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, We are so sorry to hear that you were not satisfied with our level of service. We invite you to contact us directly to speak more about your concern. Please contact our Service Director at 877-454-9837. We would be happy to discuss this further with you to see how we can be of better assistance.