Reviews
Our experience was not handled very professionally.
Our experience was not handled very professionally. I felt like we had to keep asking about the process and we had to go back the 2nd day to have someone go over the car (electronics) us. Just felt like it was just about the money and not the excitement of getting a new car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Brought my car in for repairs related to fuel injector
Brought my car in for repairs related to fuel injector and noise which was under warranty. Got a call saying the car was ready but hadn’t been worked on yet so pickup was delayed 2 days. Picked car up and rattling noise was still an issue and now trunk would not work. Brought car back and you tried charging me $400 to xxxxx the vehicle again saying that the truck issue was a coincidence. Associate agreed to take off $200 fee to look at car. The rattling issue ended up being an issue that was identified in the first visit. You tried charging me $300 for a new trunk switch which I decline and was able to research and fix the trunk myself by disconnecting the battery. Shame on you!! I am a loyal VW owner (3 Passat) but I will not be returning to your dealer for service or sales due to my company trust.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
The dealership is a wonderful place ever a car from.
The dealership is a wonderful place ever a car from. The salesman and women are organized and easy to talk to.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
They did what they say they would In a timely manner
They did what they say they would In a timely manner and fairly priced thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
I have always had a very good experience with Antwerpen
I have always had a very good experience with Antwerpen VW. People have always been nice, helpful, and have gone above and beyond when needed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Everyone was extremely nice and helpful.
Everyone was extremely nice and helpful. I appreciated all the help I was given. Sam was the one assisting me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
dealer is a scam.
dealer is a scam. instead of doing recall required by law i got an estimate for over 6000, which a portion had to done before recall could be completed or started on.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We bought a car in August 2024 and Sam was great so we
We bought a car in August 2024 and Sam was great so we went back and bought another car 🚗 in Feb. Repeat customer says it all 😁
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The customer services are very honest.
The customer services are very honest. They give you advice how to make payment plan to minimize the interest rate.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Chris Porter and his colleagues in the service department
Chris Porter and his colleagues in the service department are great.They go beyond and above to help
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair