Antwerpen Volkswagen

Friendly, knowledgeable and helpful service. Great job considering needs of us as a family with our purchase.

Antwerpen has always treated me well. My sales guy Sam has been selling me cars for years.

During a visit to our local Volkswagen dealership, I intended to test drive a 2022 Volkswagen Atlas. However, upon arrival, I encountered aggressive sales tactics from the staff, which initially deterred me. Despite having previously planned to purchase a Telluride the following day, I decided to test drive the Atlas to make an informed decision. Surprisingly, I found myself more drawn to the Atlas than the Telluride. During the negotiation process, I made it clear that I wanted the dealership to pay off my Dodge Caravan as part of the trade-in deal, which they agreed to. However, the entire transaction took several hours, spanning from 4:30 PM until almost 9:30 PM due to multiple rounds of negotiations and discussions. Despite sensing numerous red flags and feeling uneasy, we proceeded with the purchase. Upon leaving the dealership with our new vehicle, we were deeply disappointed by the experience. A few days later, we discovered that the dealership had neglected to add gap insurance despite our repeated requests. Consequently, we had to return to have it rectified. Additionally, I realized that I had forgotten to retrieve my old license plates, necessitating another trip to the dealership to collect them. Today, I noticed a hole in my passenger seat where the stitching had come undone. When I inquired about the necessary repairs, I was only advised to take it to an upholstery shop, stating that it would not be an expensive expense. Needless to say, I am deeply frustrated. A time when I should be excited about our new car has left me angry and disinclined to purchase another vehicle in the near future. Luis and Kevin were both patient and understanding, and Kevin has gone above and beyond to assist us. However, I am extremely disappointed with the overall experience.

Worst experience ever. I wish I could just take the new car back & have a better experience elsewhere. It was all about them & not me. Paid way more than expected, $110 for a first aid kit, wheel locks, whatever their zurich care is, hidden add ons over $1000 I didn’t ask for or know about until financing. Gave me a hard drive instead of paperwork, uh I don’t trust you & to insert it into my computer for possible corruption? What ever happened to VW care packages, gold, platinum? I got offered nothing but theirs that is already applied clear coat, probley hasn’t been but said it is. 6hrs, high monthly payment, down payment went toward to junk on’s, terrible service center. I would tell you more but I haven’t been able to access my hard drive paperwork-no computer. Fitzgerald has honest pricing, Faulkner has free snacks, this place forget it just coffee for your 6hr ordeal. No hospitality Dirty car had plenty of time for a clean presentation, lazy. Financing can’t hear or understand you only hears ok yes I accept. Push the high numbers. What do you do with an experience like this?

They were very professional and had done thier research on what I wanted. Sam and Kevin made the paperwork process as transparent and easy as possible.

Every one was so pleasant to deal with. I would recommend them to everyone.and you have a customer for life.

I would like to Thank Volkswagen dealership for making me a valuable customer. This is amazing experience I have ever seen. Specifically Marcus Gallion agent . He is very professional he deserves a big ProMotion In my opinion .

Helps you out when you need it , super nice and easy going. I absolutely love my Jetta

Sam at Antwerpen VW is a great a person, he was very helpful! I went to Rich Norton Mazda to purchase Audi Q5 but the Male sales person didn’t tell about the Carfax report the vehicle is in an accident! So I purchased my Audi Q5 at Antwerpen VW.

Great people friendly environment fear deals I would like to thank to SAM and CHRIS