Basil Resale Center

(340 reviews)
Visit Basil Resale Center
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 7:30am–3:30pm
Sunday Closed Closed
2021 consumer dealer award
View 1 awards
2021 consumer dealer award
(716) 405-5653 (716) 405-5653

Reviews

(340 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Basil Resale Center from DealerRater.

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I bought a great used car , but the prep was very sub par

I bought a great used car , but the prep was very sub par . I don't blame all of it on this location , the car came from the O.P. dealer . The car interior was really nasty (big time smokers) head liner , steering wheel , shifter ,and more missed . The car had to be towed because the battery was shot ( terminals crusty white ) . Took the car to Nissan for a recall . When they checked the car the cabin filter was nasty , full of dirt , and dead bugs . The engine air filter was really dirty ! I saw all this myself . Like I said the car it's self is a really nice car now , but it came in from Basil O.P. They said everything was checked , and replaced . SOMEONE DROPPED THE BALL ON THIS ONE !

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Yes it's my fault for accepting the final numbers as I

Yes it's my fault for accepting the final numbers as I didn't get the car I wanted and the facts and figures on the second deal were not presented until I got to the finance guy. It was light rain and I talked myself into a bad deal. Traded in a perfect 2018 ,got a somewhat low trade value.bought a 2021 with no dealer detail ,was promised a full detail at Delta Sonic ,haven't got anything yet.there is damage on the hood to the paint touched up by some 1st grader. In ending should have got all the facts upfront B4 I went to the finance guy,my big mistake . Should of been told my low credit score would make for a bad deal could go on but since I'm a senior citizen I got a bad deal all around and yes I had the final say ,but...

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

They helped me get the car I want and I had really good

They helped me get the car I want and I had really good experience at this dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon.

Consumer response

Good standing service

The last car I bought from them lasted 13 years.

The last car I bought from them lasted 13 years. Was happy to get another one from them today. Had a great shopping experience again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

As long as Jake is working here we will definitely be...

As long as Jake is working here we will definitely be repeat customers! Excellent customer service!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your positive comments! Please don't hesitate to reach out if there's anything additional we can do for you!

I have to say it was a very pleasant experience dealing...

I have to say it was a very pleasant experience dealing with this Basil Dealership. They were as helpful as they could be and in less than a week I was in the vehicle I wanted as they had to wait for me to fund the vehicle..Great Job to all of you and for free lifetime oil changes. That’s a blessing to me! Thank you Steve as you are not on the website yet.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're happy you found our staff to be so supportive during your experience. If you ever need anything else from us, please feel free to give us a call or stop by, have an awesome day!

The sales person Tod and his whole support team and...

The sales person Tod and his whole support team and management was very receptive helpful. I love my car and I appreciate how professional and resourceful the Basil team was

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It is great to see you had such a positive experience with us. Your recommendation means so much and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Never replied with an answer if vehicle available or not....

Never replied with an answer if vehicle available or not. Had to contact and complete purchase with different dealership.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave your feedback, we are always looking to improve our process and take experiences like this into consideration.

As always, Sarah, Mary and Corey were fantastic to deal...

As always, Sarah, Mary and Corey were fantastic to deal with at Basil Resale Transit! No pressure and great atmosphere, 3rd vehicle purchased by our family in 2 years - will be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by!

I had a great experience with Todd he was very friendly...

I had a great experience with Todd he was very friendly and helpful without being pushy understood all my needs provided me with the perfect truck gave me a nice full tank of gas and great service when you go ask for Todd

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're happy you found our staff to be so supportive during your experience. If you ever need anything else from us, please feel free to give us a call or stop by, have an awesome day!