Reviews
we purchased to vehicles and, we spent several hrs.
we purchased to vehicles and, we spent several hrs. at the dealership, the salesman Mikias Melese was outstanding! he was very patient, and informative and he has a very personable personality. He provided quality customer service. We will be back for my daughter's purchase. Overall great experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I am please with the dealership.
I am please with the dealership. Everyone was very polite, friendly, and very professional. The salesperson that worked with me was outstanding.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We're glad you had a wonderful experience at our dealership. If you need anything in the future, feel free to reach out. Best regards, Daniel Tesfaye General Manager ALM Hyundai West
Absolutely the worst experience of my life!
Absolutely the worst experience of my life! Too bad Jenkins sold to ALM. Do yourself a favor and save yourself hassle and a migraine and skip dealing with this dealership!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
I'm sorry to hear about your negative experience, and I appreciate you taking the time to share your feedback. As the General Manager of ALM Hyundai West, I want to sincerely apologize for the inconvenience and frustration you encountered. Our goal is to provide exceptional service to all our customers, and it's disheartening to hear that we fell short in meeting your expectations. Since the acquisition of Jenkins Hyundai, we have been working diligently to integrate their operations with ours while maintaining the high standards of customer service that we strive for. However, it seems that we have missed the mark in your case, and for that, I am truly sorry. Your feedback is valuable to us, and I assure you that we take it seriously. We are committed to addressing any issues you faced and improving our processes to ensure that all our customers have a positive experience when they visit our dealership. If you would be willing to provide more details about your experience, I would greatly appreciate the opportunity to investigate further and make things right. Please feel free to reach out to me directly, and I will personally ensure that your concerns are addressed promptly. Once again, I apologize for the inconvenience you experienced, and I hope that you will give us another chance to earn back your trust and demonstrate our commitment to customer satisfaction. Sincerely, Daniel Tesfaye General Manager ALM Hyundai West
Had a coupon for oil and filter change with tire rotation
Had a coupon for oil and filter change with tire rotation for $79. I had not been notified of name change before my appointment. They would not accept the coupon. They were all still wearing Jenkins Hyundai/ Thornton Rd Hyundai shirt and the sign inside still said this. Was told while waiting they would accept the coupon but when I went to pay they didn’t and said if I wanted my tires rotated that I would have to pay $20 more dollars.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I apologize for the confusion with the coupon during your recent visit. I will look into this matter to ensure better communication with our staff. Your satisfaction is important to us, and I appreciate your feedback. Please contact me directly or reach out to our service manager Anthony Price so we can arrange to refund you the difference or honor the coupon. Thank you for bringing this to our attention. Daniel Tesfaye General Manager
I recently visited the Hyundai dealership on Thornton Rd,
I recently visited the Hyundai dealership on Thornton Rd, now under the management of ALM, and I was utterly appalled by the state of the place. The sitting area is absolutely repulsive – neglected. To make matters worse, the Starbucks machine they acquired is still broken, which speaks volumes about their lack of attention to customer amenities. The employees’ attitudes were equally disappointing. They walked around disgruntled and lacked any enthusiasm unless you were in the process of making a major purchase. It’s clear that customer service is not a priority here. I will never recommend or send anybody to any ALM dealership. My experience was so negative that I felt compelled to warn others. Steer clear if you value your time and want a pleasant car-buying or servicing experience.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I want to sincerely apologize for the negative experience you had during your recent visit to our dealership. Customer satisfaction is of utmost importance to us, and it is disheartening to hear that we fell short of meeting your expectations. Your feedback is invaluable to us, and we appreciate you bringing these issues to our attention. We hope that you will consider giving us another opportunity to earn back your trust and provide you with the exceptional service that you deserve.
Everyone so nice!
Everyone so nice!! They went above and beyond to help me this last visit and installed my wipers that I had bought and couldn’t install myself! I am so appreciative of the service dept for doing this for me!!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your kind words and appreciation for our service department mean a lot to us! If you ever need assistance in the future or have any questions, please feel free to contact us. We look forward to the opportunity to serve you again. Warm regards, Daniel Tesfaye General Manager ALM Hyundai West
Nice dealership.
Nice dealership. Everyone there was nice. The sales man was very helpful as well. Thanks
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words and for choosing our store. We are grateful for your appreciation and look forward to serving you again in the future. If you need any assistance, please don't hesitate to reach out. Daniel Tesfaye General Manager
Pretty fast and prompt response and service .
Pretty fast and prompt response and service .very easy to setup appointments with ALM through a call
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to hear that you found setting up appointments with us to be a seamless experience. Making it easy for our customers to get ahold of us is a top priority for us. Your feedback is greatly appreciated as we strive to provide convenient and efficient service. We look forward to continuing to serve you! Warm regards, Daniel Tesfaye General Manager ALM Hyundai West
Was told that we would have 3 years of free oil changes
Was told that we would have 3 years of free oil changes when purchasing the car- of course when dropping off we were told that it wasn’t the case and that we were out of free oil changes.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
I apologize for the confusion regarding the free oil changes promised at the time of your car purchase. I will investigate this matter and ensure you receive the benefits you were told. Please contact us directly so we can resolve this issue promptly. Thank you for bringing this to our attention. Daniel Tesfaye General Manager
I came in for a oil change and tire rotation.
I came in for a oil change and tire rotation. The service was quick and they made sure any questions I had was answered.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with us. We look forward to serving you again in the future. Thank you for choosing our dealership. Daniel Tesfaye General Manager