Tasca Chrysler Dodge Jeep Ram Fiat

Extremely disappointed these people sold me a 3k mopar protection warranty with UNLIMITED miles for 4 years I found out today it doesn’t cover ANYTHING complete waste of money and completely unprofessional don’t buy a car here unless you want to deal with nothing but xxxxxxxx

Extremely Upset and Disappointed! I don’t trust many places to bring my car, but the one place who has done a flawless job everytime has finally put the nail in the coffin. I had dropped my vehicle off for a scheduled service, in immaculate condition and received my vehicle back damaged...! Paid for a service that has been completed many times, without error and now I’m being told it didn’t happen on their facility when it most certainly did. Not one but two wheels damaged on my vehicle, stating a rock or something must have flung up and damaged the center caps and flat spokes of my wheels.... I think not. I’m extremely dissatisfied and shocked. If Begnal Motors, continues to avoid to making it right, don’t expect me or my family to shop, or service with you again. I paid premium for a service to be completed RIGHT the first time, with no damages done to the car.... It’s not a 20 year old clunker. It’s a 2020 Scatpack. It’s been stand up service until this incident and has finally put the nail in the coffin. I dropped it off in immaculate shape and got it returned damaged. Poor customer service! Service Department is Lacking! MAJOR! Poor Communication skills. As a paying customer, the job should be done correct. The customer is always right, the customer shouldn’t be told by the servicing dealer, there’s nothing we can do. Well it’s plain and simple, it was damaged at your facility, it wasn’t dropped off that way. Look accidents happen, it’s inevitable but OWN up to it. Not only the wheels were damaged, but Grease was all over my exterior driver A- Pillar. An advisor came out when I returned and wiped it what seemed to be a dirty rag! My exact words for the advisor were “ Is this a rag or a car??” All they had to say was sorry. How can you service a car that comes in clean and flawless and return it damaged and all greased up??? Not only is it disrespectful but very unprofessional. The service department NEEDS Work! Updates to come in the following days... I usually don’t do this kind of thing, but this is purely absurd!!

I've been a loyal Begnal customer for well over 10 years, dealt with Dean in Used Sales(no longer there), Dave in Finance, Josh in Service, and now, most recently, Kristy in Sales, and have NEVER BEEN DISAPPOINTED! So my sister in law's '11 Liberty Limited failed on her on their way home 2 weeks ago, due to a faulty lifter. A very expensive repair, and not economical with needing a reliable car for her and the kids. She was set on a Toyota van, so I recommended Prestige Toyota (which I had a good experience 5 years ago when my wife wanted a Toyota SUV, but this time was so horrible for my sister in law that I will never do business with them again!). When that didn't pan out, I decided to take a look at Begnal with her to see if we could find something that would suit her needs. We spoke to Kristy in Sales, who was very cordial, professional, and straight with us. She set us up for a test drive in a few of the in stock vans they had. So after taking a couple test drives, my sister in law fell in love with a beautiful pre-owned Chrysler Pacifica Limited Touring(which my wife now wants one too, thank you Begnal 🤣) . And to top everything off, where Prestige was forcing her into a cosigner, they were able to get her into her dream car without needing anyone else to co-sign, due to her amazing credit! And their turn around to get her in the van since she was without any way of getting her kids back and forth to appointments, stores, etc. was, as always, STELLAR! She still needs to return for some little things that needed to be done, but she is now a VERY HAPPY BEGNAL CUSTOMER FOR LIFE, as I also will continue to be!

We just bought another new Jeep from Begnal, I wouldn't go anywhere else, If you need Service, a Used Car or a New Car, Begnal is the place to go, Paul, Kevin, Kristy, Gene, Randy, Josh & Jim Barnes are reputable, honest & an asset to the Begnal Family. Thanks to all of you at Begnal, Hank Williams Jr.

Unprofessional all the way. They never called me back I don't know how they stay in business. I would recommend another dealership. Absolutely pitiful

I have purchased 4 vehicles from Begnal. The last experience was the best. I called on the phone and spoke with Chris. We cut a deal in a matter of minutes. Went in did the finance stuff and got the brand new Ram pick up for my husband. Chris is a very straight forward person with no b.s. He gave me a great deal and finished the deal up seamlessly. Go see him if you want to feel like the salesperson really cares about you

This place is a rip off and has horrable service. Your best bet is to do it your self. this place makes the littlest things more complicated. Ive had better service at a quick lube (LOL).

I bought a vehicle here In December . This was the worst car buying experience I have ever had. I test drove a Jeep Grand Cherokee and liked it. I later agreed to purchase the vehicle. While examining the vehicle I noticed that the tires looked pretty low on tread. I asked them to put tires on the vehicle before I spent over $28000 on it. They claimed that the vehicles tires had more than enough tread than the legal limit. Well less than a month after getting the vehicle I had to put new tires on it. The salesman, Dan Burns, is the worst salesman I have ever dealt with. You would think after someone hands you $28000 CASH that you would get the best customer service ever. That couldn't be further from the truth. It took them almost 2 months to get my registration and Plates. I am not from NY state. They claimed they have dealt with numerous customers from out of state and that they had it under control. I wanted to transfer my plates from my last vehicle to this vehicle and the first set of plates they got (a month after I purchased the vehicle) were not the same plates I had before but a new set and a registration that wasn't correct. They tried to get me to pay for it and luckily I didn't because I called Motor vehicle who said that it wasn't valid. It then took another 3 weeks for them to get the correct registration and plates. I got pulled over 4 times during this time because of the "in-transit" plate I had to use. Salesman Dan Burns never returned any of my calls or texts throughout the whole process and treated me like I was bothering him after I handed him $28000. The second I handed over my cash was the second this place stopped caring about me. I also later ran the car fax which I was never given and told they didn't have and found out the vehicle was in an accident previously. They also take the original floor mats out of the vehicles and replace them with cheap and ugly mats with the dealerships logo and name on them. They are the cheapest mats you can get and ugly. They don't even offer to give you the original mats which they probably throw out. Would never recommend someone buy a vehicle here.

DO NOT USE: Today I went in for an oil change. I got their at 7:15 AM for Express service. At 8:15 a service manager asked me to follow him. I was escorted to the office of Eugene Waterbury. Eugene asked me to have a seat and closed the door. Eugene then informed me he would not be servicing my vehicle because I have never been happy with the service from his establishment or my car. I explained that I had an oil change package for the car through Chrysler. Eugene then told me I could go to the dealership where I purchased the car to have that service completed. Eugene then had his service manager follow me to the waiting area to retrieve my belongings and had the service manager follow the to my vehicle. It was embarrassing and I felt like a criminal. I have always provided my feedback in the surveys provided via email. If I was unhappy with constantly being upsold like a Jiffy Lube I expressed it in that survey. Eugene never asked me why I was unhappy with the car or service. He decided to avoid another potential negative survey by refusing service instead of finding out why I was unhappy with the service and vehicle. I am appalled by his actions. I will never buy a Chrysler again.

I bought a pre-used 2013 Jeep Compass from Bengal Motors in Feb, 2017. So far, the transmission had overheated on 5 different occasions and the sales ppl, except for Josh, give me the biggest BS stories imaginable. It's been in for service 5 times already, + Bengal Service tells me there is NO PROBLEM because it doesn't show on the computer. That's a GOOD ONE! Now, I can't drive this car over 50 miles--because I and my wife and dog were almost KILLED when, on the NYS Thruway, the Tranny overheated and almost caused a pile-up. When the Compass tranny overheats, it stops the vehicle. I was doing 70 MPH @ the time. TWICE!! I bought this car with 43,000 miles--it now only has 57,000 BECAUSE I CAN'T DRIVE IT! It's a danger to me and anyone on the road. Now, I brought it in for Trans service, and they claim they fixed rear bearing. When I drive it now, once I hit 45 MPH it shimmies like the "LOVE SHACK" I personally want to thank Begnal motors for selling a lemon to a combat veteran--with 2 purple hearts and a Bronze Star. Money talks--and I took the walk--over a cliff. BUYERS, BEWARE OF BEGNAL SALES. They lie, cheat and stole over $15,000 from a retired couple. Thank you for your dis-honor. I am through negotiating w/ these thieves. Yours truly, Joseph OReilly SFC (RET), US Army.