Reviews
These people made it easy for me to get my jeep, it’s
These people made it easy for me to get my jeep, it’s been a pleasure working with them working with great people
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so glad to hear that our team was able to help you find your dream Jeep! Thank you for taking the time to share your great review!
There was no communication from the service advisor on
There was no communication from the service advisor on the status of my vehicle. The appointment I made for a Tuesday and was told by a service advisor my vehicle wasn't seen till late Thursday. They misplaced my keys. Did not receive my check-in invoice through email
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to bring this matter to our attention. We'd like to apologize for any miscommunication or confusion during your visit. Your satisfaction is important to us, and we hope to have the opportunity to make things right. Please reach out to us directly when you can. Sincerely, Kayla Nyquist, Service Manager, kayla.nyquist@knightgroupusa.com
Excellent work, fast service and accurate communication.
Excellent work, fast service and accurate communication. Notify every step of the repair, and excellent pricing.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad to hear you had a great experience here at our dealership! Thank you so much for choosing our service center, and for taking the time to share your review with us!
One star because of one employee who I was told was
One star because of one employee who I was told was fired. If Robert had not seen my jeep just sitting it would have been much more than a week. No offer of discount for this and that's why one star I had to cancel two different Dr appointments that took me way too long to get. Still very upset 😡
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're so sorry to hear that you had a poor experience with one of our former employees. We can assure you that everyone on our team here at Knight Claremont has your satisfaction in mind, and we hope to provide you with excellent customer service in the future! Sincerely, Kayla Nyquist, Service Manager, kayla.nyquist@knightgroupusa.com
good to hear this, i feel. like i was used as a pawn in her game and all i wanted was some kind of hey for your holdup is this. robert can look me uo under m ferguson
Rocxy was great!
Rocxy was great! The sales department was very accommodating to my needs! I enjoyed working with the sales department
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear you enjoyed working with our team! Thank you so much for taking the time to share your review!
The service personnel were very helpful and efficient.
The service personnel were very helpful and efficient. Unfortunately, the early morning was very busy and they took a long time before they were able to attend to my needs. Once the car was written up, everything was as expected.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We're so happy to hear that you enjoyed working with our team! Thank you so much for your patience as we navigate our busy schedules. Your satisfaction is important to us, and we really appreciate all of your feedback. We hope to work with you again in the future!
Service staff was very friendly and helpful.
Service staff was very friendly and helpful. Dropped off my car for service, received a rental car, and was in my way within 15 minutes.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so happy to hear that your appointment went smoothly! We're so happy we could help, and we look forward to working with you again next time!
Robert Hogan and the service team have been so good with
Robert Hogan and the service team have been so good with the service and maintenance with my vehicle. I highly recommend bringing your vehicle for the best service that needs to be done!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear you enjoyed working with Robert! Thank you for choosing Knight Claremont CDJR, and for taking the time to share your great review with us!
They are always helpful and great.
They are always helpful and great. Unfortunately this time I needed an alignment and they said “their machine didn’t work.”
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for all of your feedback, both positive and constructive. We're so sorry that we were unable to perform your alignment at the time, but we sincerely appreciate your business, and we hope to work with you again in the future!
Organized, clean, friendly, communicative, professional .
Organized, clean, friendly, communicative, professional . Never going back to Puente hills ever ever never again
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sam, thank you for taking the time to share your great review with us! We're so happy to hear that you had a great experience working with our team, and we hope to work with you again next time!