West Herr Honda of Canandaigua

(547 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2016 consumer dealer award
New (888) 573-0451 (888) 573-0451
Used (888) 550-3547 (888) 550-3547
Service (888) 550-7304 (888) 550-7304

Reviews

(547 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Honda of Canandaigua from DealerRater.

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I had the best experience with Bryce.

I had the best experience with Bryce. He truly is amazing. His service was unbelievable. He was courteous, polite, and an absolute delight to deal with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Denise was very nice & helpful, made things easy.

Denise was very nice & helpful, made things easy. Carly eased us through the paperwork, thank you Carly!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Brought my Ridgeline for oil change, tire rotation and

Brought my Ridgeline for oil change, tire rotation and help with frozen windshield washer fluid. They kept overnight in heated space and drained to install new windshield washer solvent. Great Job !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Zach and everyone were fantastic they got me the car I

Zach and everyone were fantastic they got me the car I wanted with no hasdles

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My first visit to the service department was pleasant and

My first visit to the service department was pleasant and left knowing I could contact them and have good results. The gentleman that took care of me is Jeff. I did not get his last name. He was courteous and helpful. Thank you for that.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Brian and Jason are amazing, I travel about 5,000 miles

Brian and Jason are amazing, I travel about 5,000 miles per month for work and spend a lot of time in my vehicle. They took the time to listen to what a topical work week consisted of for me and laid out a number of choices with pros and cons. We narrowed things down, along with me changing my mind a few times and found the perfect vehicle-CRV. They even drove to Buffalo the next morning to pick up the vehicle that had all the options and color I requested. After driving it for a few days, I can’t thank Brian enough for answering all my odd questions and changing my mind a fair amount. It’s the perfect vehicle with the perfect options for me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Zach Ward worked with us through the complete process of

Zach Ward worked with us through the complete process of reviewing and evaluating three vehicles. He was open , professional and detail oriented throughout the process. Communication to and from Zach was easy very helpful. Completing the purchase was pleasant thanks to Zach.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

West Herr Honda is excellent with customer care.

West Herr Honda is excellent with customer care. I have had routine work as well as some repairs with exhaust systems as well as brake work. All has been completed on time as promised. The staff is always courteous even when they are very busy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My recent visit to west herr Honda was exceptional.

My recent visit to west herr Honda was exceptional. I had to get recall work done it was a perfect experience. Bryce kept me posted on the progress and it was done before scheduled. Thank West Herr

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I felt that I was advised from the very beginning of what

I felt that I was advised from the very beginning of what to expect and I was not disappointed. Alaina was great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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