Reviews
awful
You let me sit for 2 hours waiting for my car to be looked at for a AC issue I had a appt at 10:30 and I was waiting for my vehicle Well I checked to see what was going on and for a SECOND time they said they didn’t know I was waiting and that it has not been looked at and probably won’t be because they had 2 call offs A call in the morning would have been nice so that I DIDNT HAVE TO MISS WORK I’m real irritated with you people How irresponsible and unprofessional you are! And your people just pass the buck Awful I guess I have to just ride around in the heat Twice you claim That you didn’t know I was waiting Guess what.... it won’t happen a third time I must have purchased 20 vehicals there Your service was a slap in the face On a positive note I was looking at cars with Jerry howarth who was very attentive
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I am sorry to hear about your visit. The behavior you described does not align with our team's values, and I would sincerely appreciate the opportunity to learn more about your experience and address this situation as soon as possible. Please contact me at your earliest convenience. Best, Christopher McCray - Executive Manager
Worth the wait
Because my service associate Kim talks to me as a person not just a customer explaining what’s to be done in plain English and timeframe to expect the work done. I would recommend this service based on Kim’s customer service alone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your outstanding review! I'm very happy to hear that Kim was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Christopher McCray - Executive Manager
Always outstanding at Day Chevy
Mr. Delmonaco always takes care of our needs and is very informative in relaying what needs to done. As I've indicated in the past; He and the service department are the reason we continue to buy Chevy. We have dealt with day Chevy for close to 45 years. We appreciate the service Mr. Delmonanco provides us.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Best, Christopher McCray - Executive Manager
Very goog
Good service. Would like to have the price of repair a little less for costumers that have their cars serviced at Days on a regular base.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Best, Christopher McCray - Executive Manager
very friendly
Bobby was very friendly helpful and answered any questions we had he was a pleasure working with I would recommend him for your sales representative
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Bobby is pleased to learn that you enjoyed your car buying experience with us. We look forward to servicing your vehicle soon. Best, Christopher McCray - Executive Manager
Stress free buying experience
This was the third vehicle I have purchased from Day. It has always been a good experience. Mike, (the salesman) was knowmegeabke of the car and was very easy to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for this wonderful feedback! We're so glad you came back to see us for your next vehicle. It's fantastic to know Mike helped make us worth the drive. If there's anything else we can help you with in regards to your new vehicle, please let us know. Happy driving! Best, Christopher McCray - Executive Manager
Impala
This transaction was the easiest seemless car purchase I have ever made. I have purchased over 40 cars in my life within our family. Sales and service bring me back to this dealer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Best, Christopher McCray - Executive Manager
New Car
Lance and Jarrod were extremely helpful and upfront in helping us to get a fair price for our new car. We were not committed to purchasing a car that afternoon, but after finding the Traverse we really wanted to be able to get it. We felt comfortable with the honest and fair approach.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Christopher McCray - Executive Manager
Disappointment and frustration
I leased a 2015 Trax. It has had to be towed twice and my lease isn't even done yet!! I was so disappointed because I loved this car - but the issues in the last 8 months have been unprecedented. The most recent time it was towed, I was without a vehicle for A WEEK until I was able to finally acquire a rental/loaner from the dealership. Then, just a day after I picked up my vehicle from the service center (this past Tuesday), my check engine light came on again!! Now, I have to take it back on Monday - taking time out of my morning and will make me late for work again! The first time I was without the vehicle, I was not offered a rental. Instead, we had to call and ask for one to be given. Even though the service center said they will provide a rental for this issue I am having looked at on Monday, it does not make any of this any less frustrating or inconvenient. I am paying for a lease that I haven't been able to drive in a month. I do not know if I have a lemon, if this is being done because my lease is almost done and they want to make me desperate for any deal they give me on a new lease, or if they just don't care about how this has inconvenienced me so far. Either way, this will be my final business completed with Day Chevrolet. Do not contact me about this issue.
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I am very sorry to hear about your recent experience with our service department. If you would be open to contacting me at your earliest convenience, I would greatly appreciate the opportunity to further discuss your situation. I look forward to speaking with you and regaining your trust in our business. Sincerely, Christopher McCray - Executive Manager
New Car
Mike was a very nice and helpful sales associate. He was very knowledgeable about all the Chevy vehicles we discussed. He also made sure I understood all the buttons and controls in my new car before I left the lot after purchasing the car. I highly recommend him!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Best, Christopher McCray - Executive Manager