Dover Honda

Paula and her team of professionals made the purchase of my mom’s first car a true pleasure and absolutely painless. Picked the car out on line, Paula helped choose the right color and Colleen wrapped up the whole deal within an hour or so. Highly recommend this small business and it’s dedicated employees!

In February, I came in to your dealership to test drive a 2021 Ridgeline. My salesperson was Becky who was a pleasure to deal. I also met briefly with Paula and enjoyed meeting with her. As a result my comfort level with the two of them, I decided to purchase a Ridgeline from your dealership even though there are other Honda dealers closer to home. Since the 2021's were just arriving at dealerships and the trim and color I wanted was not available, Becky told me that she would let me know when you had one coming in the trim and color I wanted. On March 22, Becky called to let me know they would have the trim and color I wanted coming in the next month. We agreed to a price and I provided a credit card to place a down payment. In April, Becky contacted me to let me know the vehicle would be built sometime between April 11 and 18 and should arrive three weeks after that. Finally on June 7, I get a call from Becky to let me know my vehicle had just arrived and was being unloaded. But then the kicker, the price was going to be $3,200 more than we agreed to on March 22. I told her I would not be buying if it wasn't going to be for the agreed to price in March. I asked to speak with a manager. She told me that Eric, the general sales manager was not in that day but he would be in the following day and that he would call me that morning. Eric never called. My mistake was never asking for a bill of sale in March. My credit card deposit was never processed. While I understand the market changed considerably because of semiconductor chip shortages, I expected and put my faith in the dealership honoring the price that had been agreed to in March. Apparently you put profits over a good faith deal. Neither you nor I were responsible for the delays and your cost did not change. The only thing that changed was how much more you could make by selling the vehicle to someone else. What started out as a very positive and trusting relationship turned very negative as a result of your decision to not honor the deal we agreed to and then to add insult to injury, Eric did not give me the courtesy of a call back.

I came to Dover Honda looking to purchase a used Volvo. I went home at the end of the day without a purchase agreement because I was on a tight schedule and my sale associate was incapable of doing anything in a timely manner. When I left they assured me that they would call me if the vehicle was purchased. Not only was the vehicle purchased but they did not tell me. I will not be coming back, I received the worst customer service possible and they were incredibly rude to not even give me a courtesy call. Never have I talked to Such rude people who Can’t even follow through with what they say to a customer

Julie made this car buying experience effortless. She is knowledgeable and friendly. Anton, in the finance department, was three steps ahead and the paperwork was ready when I arrived. I would be happy to buy at Dover Honda in the future.

Julie was a pleasure to work with. I am very happy with my nee car! I will spread the word! I would definitely return to Dover Honda.

Curtious, punctual and fairly priced in that order of importance. Never a call back needed. Facility is clean, nest and the music volume is not overpowering. .

We’ve bought our 5th Honda from Dover Honda, 4 of em from Paula or salesmen under her direction. Paula and her team listen to what our needs are as our family changes and helps us make the right decision on which vehicles is best suited for us.

I’ve been doing business with Dover Honda for almost a decade and I just keep coming back! Paula has a great attention to detail and it’s nice to see a manager step onto the sales floor and work just as hard as their staff to make sure everyone is happy and the deal goes smooth.

Caitlin was awesome and made me getting my new HR-V super easy. It was the best car sales I have ever done! Recommend for sure!

Dover Honda is a great place to buy a car. We’ve been to a few Honda dealers over the years. Most are decent, only one dealer near us in Maine seemed dubious and overeager, which is what prompted us to take our business to Dover Honda. We’re glad we did and we’ll most likely shop at Dover again.