Reviews
I had a 9:00am oil change.
I had a 9:00am oil change. Was told it would take 2 hours,. Was called at 2:00. To pick up car..,,,,
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- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your concerns with us- we apologize for the delay, and appreciate your understanding. We hope for another opportunity to serve you in the future.
Audi Pittsburgh has been servicing my 2019 S5 Sportback
Audi Pittsburgh has been servicing my 2019 S5 Sportback since I purchased it. Their service is very good.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for making us your Audi service home! We look forward to welcoming you back for your next visit.
Sales woman knowledge exceptional - shared info at our
Sales woman knowledge exceptional - shared info at our level - searched for what we wanted not only what dealership had available.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your great experience with us! We hope you're enjoying your new car.
First it was lack of communication.
First it was lack of communication. No phone call from the service advisor on the day I left the car in the shop, not the second day. On the third day, my calls were still not picked up. I had to go in the dealer and talked to the advisor personally. I could have spent the time on calls and in-person visit on more useful things. Second, lack of transparency. I was told previously the car need new brake pads. I did it in this service, but was surprised to find out the price is high because it includes rotors and a couple small items. So not just pads. It is about the surprise when I received the bill. If explained ahead and presented an estimate, I would still have the service done. It's more about transparency up front.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your concerns with us. We are sorry to hear that your experience did not meet our standards for excellence, and apologize for the difficulty you had in reaching our team. We've shared your comments with our management team to be further addressed internally. If you'd like to share any further detail with us, or there's anything we can do to reach a resolution together, please feel free to reach our customer care team at feedback@cochran.com.
Great customer service and stable group who have been
Great customer service and stable group who have been there years. I come in about once a year, and they know me by name.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We value your continued loyalty, and look forward to welcoming you back for your next visit.
Pat was excellent in explaining what happened to the car
Pat was excellent in explaining what happened to the car and what he did to fix it
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to help! Please let us know if you need anything else.
I have had my Q7 in for regular maintenance and a recall
I have had my Q7 in for regular maintenance and a recall item. Every time, Audi Pittsburgh has gone above and beyond. They pay attention to detail, are friendly, courteous, and respect their customers.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the glowing review! We appreciate you making us your service home for your Q7, and look forward to welcoming you back for you next visit.
Great service from beginning to end.
Great service from beginning to end. As soon as I arrived doors where open and I was brought right in
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to help get you back on the road with the service you need! Please let us know if there's anything else we can do to assist. We hope to see you again!
He works diligently and is very warm and friendly to
He works diligently and is very warm and friendly to customers. I hope to see him again next time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the kind review! We hope to work with you again.
Dave and entire the Audi Pittsburgh team do a superb job
Dave and entire the Audi Pittsburgh team do a superb job - I’m always happy with their service.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind review! We value your continued loyalty, and look forward to serving you again.