Reviews
Class act!!
Drake was amazing!!! He responded to all my emails and questions quickly. I inquired on a Sunday night, he had everything ready Monday, so when we could test drive on Tuesday we were in and out! Travis was also great to work with in explaining every detail of our loan and making it painless. I will definitely go to see Drake and Germaine Ford again. Love my new explorer, and never had an easier time buying a car. Thank you so much Drake!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Pat and Darla, thank you, and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free. We believe that's how every car buying experience should be. We are sincerely grateful for your business! Enjoy the road in your new Explorer. Best Regards, John Martin General Manager
Was told I had to put $100 "pre-order" deposit down on
Was told I had to put $100 "pre-order" deposit down on Maverick. Did this in August. Order banks opened up 9-15-22 at 1630 hrs. Called my salesman 3 times over 2 days, trying to get in to place my order. It's now 9-17-22 late afternoon. Have not heard from him. Also, they require $500 more down, at time of order. Went to Beau Townsend yesterday. Got right in. Had order placed in 10 minutes. NO MONEY DOWN required. My salesman said the money down is a scam. Do you think my salesman will ever call me? Go somewhere else. Anywhere else.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We are disappointed to learn of your dissatisfaction with our dealership. We have had many people make reservations for the new Maverick and we are working diligently to get through our list of customers. We apologize we were unable to follow up with you in the time you felt we should have as we are still reaching out to customers and working hard to accommodate their requests. Best Regards, John Martin General Manager
Thanks Drake
Drake was very helpful, He did a great job with communicating and answering all our questions, and sending us more pictures of the car. Thanks for everything.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Rob and Michelle, We couldn’t be happier that Drake provided you with a great car buying experience. He is a true asset and we are lucky to have him on the Germain Ford team. We hope you are enjoying your new car, please come back to visit anytime! Best Regards, John Martin General Manager
I worked with Rhett when buying my Ford Escape this week.
I worked with Rhett when buying my Ford Escape this week. Rhett was very helpful & explained everything re the car & answered all my questions. He has been very helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
We appreciate you leaving this positive feedback and look forward to working with you again in the future. Best Regards, John Martin General Manager
Beware of the "VIP" test drive.
Beware of the "VIP" test drive....scheduled an home test drive, waited for hours for a salesperson and an 2017 Chevrolet Impala Premier to show up, but no one and nothing showed up. No attempts were made to schedule another one (because it might have been another no show), or to come the next day. Then just a few days ago, was notified the car was sold!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
This can be fixed by having me test driving that 2017 Chevrolet Impala Premier, but since you sold it already to someone else, how can I do that now?
I am sorry to hear that you were dissatisfied with the experience you had at our dealership and apologize for the inconvenience that you experienced as a result. We always strive to ensure that our guests are well accommodated, and that is why we offered that although you reside considerably outside of the distance that we normally offer this service we were willing to try and accommodate you if we could come to a financial agreement. We sent a proposal and never received a response. As our salesperson informed you, the vehicle sold while we were waiting for you to respond. We wish you much luck in your search for the perfect vehicle to meet your needs. Best Regards, John Martin General Manager
I did not want to make an financial agreement because I have enough money in my bank account to pay for the 2017 Chevrolet Impala Premier without applying for a car loan. I was told by a car salesman at another dealership to only reveal that piece of information at the financial and insurance department, not in sales.
I had the pleasure of getting to have Sarah help me.
I had the pleasure of getting to have Sarah help me. She is absolutely amazing and extremely helpful. My car was totaled and we were trying to decide between 2 vehicles… one was Ford and one was not. Sarah never made us feel like she was just trying to make a sale. She was very knowledgeable which helped us to trust her. She was very quick and efficient and also super fun! I would highly recommend paying her a visit. I guess it’s safe to say we decided to go with the Ford and we are very happy with our decision! Thank you so much for all of your help, Sarah! I absolutely love my new bronco sport!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review, Kait! We are very happy to hear that Sarah treated you well and was able to help you with your shopping experience. Have a great day! Best Regards, John Martin General Manager
I had hoped to start to develop a trust relationship with
I had hoped to start to develop a trust relationship with the Ford dealership closest to my home. This week, I needed to test drive a vehicle prior to ordering one and I know that there is one owned by the dealership for that purpose. So, I called ahead, scheduled an appointment, and arranged babysitting. You know, all the things you're supposed to do. None of that mattered. As the babysitter was on the way and arrangements had been set in place, we get a text message that the vehicle we had called 5 days earlier to reserve had been sent out as a loaner and would not be available until 3 days later. Either through negligence or sheer lack of respect for customers, I was being blown off. If that's the game-plan your staff has in place to attract customers in this market, you're out of your mind.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We are disappointed to learn you feel this way regarding our dealership. Here at Germain Ford of Beavercreek, we strive to provide a 5-star experience while accommodating all our guests. The vehicle you are referring to is owned by our dealership for not just test drives but also as a loaner vehicle. We apologize if this was not clearly communicated to you. Once the salesperson was informed the vehicle was not available for a test drive as it was being used for its other intended purpose you were notified immediately to prevent any inconvenience to you in hopes that we could accommodate you at a later date. We understand your frustration and disappointment; our team was hoping our reaching out notifying you of the situation would have met your expectations. Best Regards, John Martin General Manager
Speed and Control with Transparency!
We ordered a new Ford Transit on line and on the phone---super friendly process, great price, and they have arranged to deliver it to our home in Baltimore. Could not have been any better. Bought a Toyota Sequoia last year at Columbus Ohio Germain Toyota and had the same experience. the Germain culture is amazing.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for leaving us such a wonderful review. We’re thrilled that you loved your experience; our team will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks for your kind words and we appreciate your support. Best Regards, John Martin General Manager
We ordered a new Ford Transit on line and on the
We ordered a new Ford Transit on line and on the phone---super friendly process, great price, and they have arranged to deliver it to our home in Baltimore. Could not have been any better. Bought a Toyota Sequoia last year at Columbus Ohio Germain Toyota and had the same experience. The Germain culture is amazing.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hearing that you had an “outstanding” experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing Germain Ford of Beavercreek, we wish you many happy miles in your new Ford Transit. Please let us know if you need anything further. Best Regards, John Martin General Manager
Tim Duff was a wonderful salesman and took the time to
Tim Duff was a wonderful salesman and took the time to explain everything to me and made the deal easy. He was great with communication throughout the whole transaction.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to leave this excellent review. We really appreciate your support and help in sharing the word about us. We’re so happy to have you as part of our family. Best Regards, John Martin General Manager