Reviews
Purchased a used Fusion Colby and Travis made the
Purchased a used Fusion Colby and Travis made the purchase easy on line Thank You both.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate you leaving this positive feedback and look forward to working with you again in the future. Enjoy the road in your pre-owned Ford. Best Regards, John Martin General Manager
Great staff to work with very willing to meet our needs
Great staff to work with very willing to meet our needs to complete the sell. Would recommend Tim to my family and friends
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ed, Hearing that you had a stellar experience is the best thing we could hope for! Your recommendation means a lot to us. We look forward to serving you for many years to come! Best Regards, John Martin General Manager
Sarah is attentive and trustworthy.
Sarah is attentive and trustworthy. We really enjoyed all our interactions for us newbies. I am handicapped and she was mindful of my needs.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share you positive experience with Sarah. We are happy to know that all your expectations and needs were met. We thank you for choosing Germain Ford for your automotive needs. Best Regards, John Martin General Manager
If I could give negative 5 star review I would.
If I could give negative 5 star review I would. Inquired about a truck online and was contacted by Johnathon Barbee via email once, after multiple emails, calls and texts to set up an appointment I was finally contacted back and informed it was in the shop for repairs so I said to let me know as I am still interested multiple times. After 2 notices it’s back in the shop for more motor repairs and I cannot see or buy it, I finally get a text that it is back at Germain and ready for me to come look at, scheduled appointment for 2:00 next day and get a text from Johnathon that it sold to someone else as I am on my way to the dealership. Very very poor customer experience and disappointing I can no longer can have any trust in Germain Dealerships.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We are saddened to know that this occurred. With the large demand, quickly moving inventory, and multiple sales staff all our pre-owned inventory is available on a first come first serve basis, we do not hold inventory. As per your conversation with our pre-owned manager Landon, another guest bought this vehicle sight unseen prior to your arrival. We try hard to inform our customers as quickly as we can when leads are on a vehicle that sells. We understand how frustrating this can be and apologize that we were unable to earn your business. Our team hopes your opinion of our dealership evolves and please know that we are always here to assist in your search for the perfect vehicle. Best Regards, John Martin General Manager
Took a little longer than I’d hoped to get my vehicle,
Took a little longer than I’d hoped to get my vehicle, but completely understand the supply issues. Tim did a great job from start to finish though making sure I was kept up to date in what was happening.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Germain Ford of Beavercreek for your recent automotive needs. We are so happy that Tim was able to keep you feeling content throughout the process of waiting for your new Ford to come in! The waiting is the worst part!! Thank you for the great review, and we look forward to seeing you again! I hope you're enjoying your new car! Best Regards, John Martin General Manager
Great experience!
The smoothest and easiest process I've ever had when looking into a car. I walked in a Troy was the first one who approached us while we waited for a few minutes. From the first impression he was very eager to help and answer any questions we had. Throughout the entire experience Troy never made me feel any pressure purchasing a specific car or the most expensive item. He was very helpful and made the whole experience the most comfortable. If you go to this dealer I would highly recommend speaking with Troy, he is great!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are overjoyed to hear about your positive sales experience. Our team works hard to ensure our guests receive only the best and we are pleased Troy delivered nothing less. Best Regards, John Martin General Manager
Successful Car Purchase
Purchased a used Ford Flex this week from Germain Ford. The Salesman Rhett was friendly and helpful. Travis in the finance department covered everything in detail and I was able to complete all of the paper work through email. So, when the car was ready, I just went in with my trade, we exchanged keys, Rhett answered all of my questions and showed me how everything worked and I was on my way in like 30 minutes.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for choosing Germain Ford of Beavercreek for your recent automotive needs. We are overjoyed to know that we were able to provide you with a quality and efficient automotive sales experience. We wish you many safe and pleasurable driving miles in your pre-owned Ford. Best Regards, John Martin General Manager
Purchased a new Ford Ranger Tremor out of state online
Purchased a new Ford Ranger Tremor out of state online with the help of Johnathon. He answered all my question and concerns and was very helpful. Also a big thank you to Drake for helping me when I picked up the vehicle.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We thank you for allowing Johnathon and our team the opportunity to earn your business. We know you will enjoy the ownership of your new Ford Ranger. Please let us know if you need anything further. Best Regards, John Martin General Manager
Drake was very attentive and patient.
Drake was very attentive and patient. Drake answered all our questions and concerns and did not rush us. It was a pleasure working with Drake as he made our purchase simple and painless. I look forward to working with him again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Providing a relaxed and informative sales experience is what our team is all about here at Germain Ford of Beavercreek. We are happy to know that you enjoyed working with Drake on the purchase of your pre-owned Ford and we all look forward to assisting you in the future. Best Regards, John Martin General Manager
The Best
Sarah Gentry is the best of the best. I can't give her enough praise on how she makes me feel. She goes way out of her way to make things possible if she can. She makes you feel like family. SHE IS THE BEST!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jennifer, thank you for stopping by to share positive feedback about Sarah! Your complete satisfaction means everything to us, so we're pleased to know she provided you with a supportive dealership experience. Don't hesitate to call if there should be anything else we may ever help you with. Be it sales or service our team is here to support your automotive needs. Best Regards, John Martin General Manager