Don Jacobs Honda

As a loyal customer to Honda, I can not express the great customer service my family and I receive from Adam F. When we go in to have our cars serviced. Since the day we purchased the vehicle from Adam he has done everything in his power to keep us happy and great reasoning for us to always return to him. Thank!

My boyfriend and I found a used car on the Don Jacobs website and requested more information and got a call not fifteen minutes later asking if/when we'd like to see the vehicle. When we arrived there for the time set the salesman we had talked to had the vehicle we requested outside waiting for a look over/test drive. The whole process went smoothly, and even when waiting on the financial office to come back with a ya or nay we weren't left out in the lurch. We were kept up to date with why it was taking so long and met with apologies over the time consumption. Whether because they knew they were making a sale or not we were very happy with our experience there. We didn't feel pressured into buying anything we didn't like and everyone seemed sincere and helpful. We ended up buying a car off of them and would definately go back for the next.

My fiance and I drove from Louisville, KY to Lexington, KY this past weekend to look at a pre-owned vehicle. The sales person we set-up an appointment with was busy finalizing a purchase for another couple and we were passed to another sales associate. The previous sales associate told our new sales associate that he had been corresponding with us via email. That was a lie. We never emailed each other, we never received any information regarding the vehicle other then what we had seen doing our own research. The add for the vehicle said "leather and heated seats," which was completely untrue. There existed no such option in the vehicle. When we brought this misprint to the sales associates attention he offered no apologies, while essentially blaming it on a key stroke error or error in he VIN number. Regardless, if you misrepresent your products and offer no excusable response it equates to bad business practices, at least in our opinion. Upon driving this particular vehicle we decided that it was what we were looking for regardless of the misprint and went into the negotiation process. We had a particular price we wanted to pay and I'll admit that we low-balled the initial offer. The financing manager laughed at our offer. We could see him laughing through the glass windows of his office. To be honest, as an individual who has worked in the industry, I wasn't surprised he laughed our offer off. However, we came up $2,500 to what we felt was beyond reasonable. Don Jacob's wouldn't come down at all on price. The sales associate simply kept saying, "there is maybe a couple hundred dollars wiggle room," but they never offered to show us what "that couple hundred" would look like on paper. In the end, Don Jacob's wouldn't come down $900 in price. They let us walk out of a guaranteed sale for $900.00, while feeding us lines about how they are "such a reputable dealer and are known for their dealmaking's." Doc/process fees are $445, which is the most absurd price ever for fees. We refused to pay this fee knowing that we were essentially paying someone $445 to make copies of our agreement. In the end, we would have paid the document fees had DJ came to our OTD pricing. Vehicle purchase price OTD was around $18,300 we offered $17,471 - they let us walk away. GM apologized for not being able to get the deal done then brashly asked us if we had good credit, "because they can secure a better interest rate that will ultimately save us money." If we did not have stellar credit we would not have driven an hour and a half to purchase a sporty weekend vehicle. Inappropriate question aside, the interest rate means little to us if the purchase price is over, what we feel qualified to reason, a fair price. Someone will purchase this particular vehicle, will over pay; however, it will not be us. The likelihood of us returning to this dealership is virtually non-existant. On a final note, the staff is friendly, but I would have been just as friendly if my salary depended upon it.

It is always a pleasure making my service appointments with Cord at Honda. I have never had a bad experience at this dealership when I am working with him. My car is serviced in a timely manner & I feel the quality of work and the friendliness of their staff is wonderful!

Best service department in the area. I even bypass another Honda dealer to come to this one. They always do an exceptional job and actually go out of their way to make their customers happy. This is something that you do not see often anymore. Customer service like the old days, when a customer mattered.

We are from Canada and were travelling back home from Florida before a winter storm hit our region. Our van started to experience some trouble about 30 minutes south of Lexington. We called Don Jacobs Honda service department in Lexington ahead, to see if they could help us. Even though they were pretty tight with appointments, they reassured us that they could certainly help out and get us back on the road. Upon arrival, we were very impressed with how organized, efficient, friendly, and helpful everyone was. Especially our main contact Cameron! They got us back on the road in very good time. Excellent place, great overall experience, and highly recommended! Thanks Don Jacobs Honda and Cameron!!

I had a wonderful service experience with Cord Hobgood. I recommend him, & will continue to use him next time I am in need of getting any work done on my car.

Cameron Adams was professional, responsive, and courteous. We asked that only necessary work be performed for the safety of the vehicle and to advise us of any work that could be completed in the future. He explained all of the work to my satisfaction.

I brought my sister's car in for service and everything was great! I have no complaints...Lance and Cameron were great and exceeded my expectations. The service was quick and efficient. I will definitely be back soon!

I love the service department at Don Jacobs Honda! I was greeted warmly by a young man, Adam Ferguson and recognized by all the staff. All my questions about my car were answered with no hesitation. Also, I never have to wait long for services like oil changes and tire rotation. I would recommend anyone servicing their Hondas to go here!