Larry H. Miller Volkswagen Tucson

(624 reviews)
Visit Larry H. Miller Volkswagen Tucson
Sales hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (520) 772-4747 (520) 772-4747
Used (520) 569-9979 (520) 569-9979
Service (520) 772-4799 (520) 772-4799

Reviews

(624 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I enjoy working with your Service Adviser Karl Kompe.

I enjoy working with your Service Adviser Karl Kompe. He is a great guy who is very friendly and professional at his job. He makes you feel like your vehicle is in good hands and he will do all that is necessary to satisfy your needs while at the dealership. One of the best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

These guys are always great.

These guys are always great..take care of me always..Karl is great...always professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I use my vehicle for doordash And Larry Miller Volkswagen

I use my vehicle for doordash And Larry Miller Volkswagen has been keeping up with all my maintenance and other needs. With over a 140,000 miles on my vehicle. They have been keeping it running in great shape and have been always been on top of my concerns as they understand this as a "work vehicle". My service manager has been able to make sure I can keep my vehicle running in top shape and always available for anything that pops up. I feel like I have a good team to work with if and when I need it. I would highly recommend this dealership for any of your service needs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Clean facilities, knowledgeable technicians, car was

Clean facilities, knowledgeable technicians, car was returned clean and washed. Wait time longer than expected

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Had a great time at LHM VW Tucson.

Had a great time at LHM VW Tucson. We waited for an oil change, but was later notified of urgent needs to be taken care of in addition to the oil change. I had to get my spark plugs replaced and get a fuel induction tune up. We waited for four hours for everything to be completed, but got a great deal on repair costs. Eleazar and Joseph took care of my car’s needs and told me if it was absolutely necessary or not for the extra repairs. Shoes was great with my child and she had a great time talking with him as he stopped by every so often to check up on us. Thanks, guys!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very helpful but never got back to us about any

Very helpful but never got back to us about any information on the final paperwork

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for reaching out. We want all our customers to feel taken care of before, during, and after their purchases. I’d appreciate the opportunity to learn more about the communication issues you’ve experienced so that we can continue to improve the customer service we provide. I hope you’ll give me a call at your earliest convenience. - Steven Federico, General Manager, (520) 670-3536, steven.federico@lhmauto.com

Have recently purchased first vehicle from this

Have recently purchased first vehicle from this dealership and personnel have all been friendly helpful and informative. My first volkswagen after years with other manufacturers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Got our new Jetta serviced.

Got our new Jetta serviced. Quick, easy & honest. Advised for next service. No updates or hassles

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The staff was easy to talk to with no pressure.

The staff was easy to talk to with no pressure. Offered me a couple of options and test drove a couple of vehicles. Explained how the vehicle operates. Also video was sent to me. When I bought the vehicle the salesman went through the vehicle to make sure I knew how to operate. The staff was friendly and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service department is a mess.

Service department is a mess. Unwilling to help you pick up your keys and be on your way if you aren't "their" customer. Waited 10 minutes just to pick up my keys while another service writer just sat there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for bringing this to our attention. We take all feedback seriously and are committed to continuously improving our customer experience. We apologize for any inconvenience and would like to hear more about your visit. Please reach out to us directly so that we can discuss the matter further. – Steven Federico, General Manager, (520)670-3536, steven.federico@lhmauto.com