Reviews
Employees are very cordial and friendly.
Employees are very cordial and friendly. I am happy with their services. I appreciated them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to hear that you found our team to be friendly and that you are happy with our services! Thank you for sharing your feedback! Customer Relations Manager customerservice@purdygroupusa.com
Stop trying to fix something that is not broken; You have
Stop trying to fix something that is not broken; You have taken your online appointment scheduling program from an understandable format to a confusing mess. ThNK YOU
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. We apologize for the frustration caused by the changes to our online appointment scheduling system. We understand how important it is to have a simple and user-friendly experience. Your input is valuable, and we will take it into consideration as we work to improve the system. If you need assistance scheduling an appointment, please don’t hesitate to reach out directly, and we’ll be happy to help. Customer Relations Manager customerservice@purdygroupusa.com
BCS Toyota is very professional, courteous, and friendly
BCS Toyota is very professional, courteous, and friendly and they do great work in a timely manner.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your positive feedback on our professional and friendly service. Thank you for choosing us! Customer Relations Manager customerservice@purdygroupusa.com
I came in with a dead battery and no appointment.
I came in with a dead battery and no appointment. I was taken care of immediately.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad we could assist you promptly with your dead battery! Thank you for sharing your experience with us. We are always here to help! Customer Relations Manager customerservice@purdygroupusa.com
Dustin was helpful.
Dustin was helpful. He has informed me of the service done and the service needed in the next visit. The waiting time was reasonable. You might consider increaseing the size of the indoor waiting room.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive feedback! We are thrilled to hear about your experience with Dustin, and we appreciate your recommendation. We hope to serve you again in the future! Customer Relations Manager customerservice@purdygroupusa.com
Dustin was respectful and straightforward.
Dustin was respectful and straightforward. Quick service all around. He greeted me as soon as I drove into the service center.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with Dustin! We will be sure to pass along your kind words to him. We're grateful for your feedback! Customer Relations Manager customerservice@purdygroupusa.com
Suggestion- when you go in for maintenance and the
Suggestion- when you go in for maintenance and the service men change your display on the dash, manually pump lift the seat way up bc they don’t like it low, and change ur seat settings- it would be professional if they changed it all back to the owner’s settings. Clearly a rush job by service. I wonder if they even did any maintenance. I’m marking the tires next time.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We apologize for the inconvenience you've experienced regarding the seat and display settings after your maintenance visit. We understand how important it is to have your vehicle returned to you exactly as you left it, and we appreciate you bringing this to our attention. We will address this with our service team to ensure that they are more mindful of customer preferences moving forward. If you have any further concerns or would like to discuss this further, please don’t hesitate to reach out. Customer Relations Manager customerservice@purdygroupusa.com
Manny was great!
Manny was great!!! The only issue I had was that I wasn't told about the wait (1-1/2 hours) until I drove in for my appointment..
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We're so glad to hear that Manny provided excellent service. We apologize for the wait time not being communicated to you before your appointment. We understand how important your time is, and we'll work on making sure customers are better informed about any potential delays moving forward. We appreciate your feedback and hope to make your next visit even smoother. If you need anything else, please don't hesitate to reach out! Customer Relations Manager customerservice@purdygroupusa.com
My car was serviced in a timely manner.
My car was serviced in a timely manner. Tanner was informative as usual. Pleased with the experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We are pleased to hear that your car was serviced in a timely manner and that Tanner was informative! Customer Relations Manager customerservice@purdygroupusa.com
Jessie made my purchase of my Tundra the easiest
Jessie made my purchase of my Tundra the easiest transaction I ever had at a car dealership. From start to finish, he was a gentleman. We began communicating via e-mail, so he knew my expectations before I showed up in person. He had answers to all my questions and very quickly cut to the chase when I indicated I was ready to deal. After the paperwork, he answered every question I had about the new vehicle. He even transferred my custom license plate frame to the new vehicle without it ever crossing my mind. Even though this dealership is a long way from my home, I'd certainly go back, and I'd definitely call Jessie first.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are pleased to hear about your positive experience with Jessie! Thank you for taking the time to share your feedback! Customer Relations Manager customerservice@purdygroupusa.com