Reviews
Professional service.
Professional service. Keeps abreast of time and any additional service needs. Pleasant attitude friendly atmosphere.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We are glad to hear about your positive experience with our professional service and friendly atmosphere! Customer Relations Manager customerservice@purdygroupusa.com
Smooth experience!
Smooth experience! They did not try to price gouge me and were very upfront about charges.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear about your smooth experience! Thank you for sharing your feedback! Customer Relations Manager customerservice@purdygroupusa.com
I trust them with all my repairs and maintenance on my
I trust them with all my repairs and maintenance on my RAV4 and I know they are through on inspections of any problems or concerns.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad you trust us with your RAV4 maintenance and repairs, and thank you for sharing your experience with us! We look forward to seeing you again! Customer Relations Manager customerservice@purdygroupusa.com
First time I was disappointed with the check in.
First time I was disappointed with the check in. I scheduled my appointment online with one service personnel and I get to the dealership and I have been appointed another. Not a problem; however, the individual that check me in (not the service personnel that I was appointed once I got to the dealership) quoted me $102 for the service. I informed him that I had a coupon and showed him the coupon that stated $79.98 and he then said, "that will be $10 off so it will be $92 with the coupon. Everything was fixed once I had the service personnel that was supposed to check me in when I checked out.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback. We apologize for the confusion you experienced during check-in. We're glad to hear that the issue was resolved. We appreciate your patience and will use your feedback to ensure clearer communication in the future. If you need anything else or have further concerns, please don’t hesitate to reach out. We value your business and look forward to serving you again! Customer Relations Manager customerservice@purdygroupusa.com
Very good and top dealership.
Very good and top dealership. The officials are very professional, and kind and helpful. Highly suggest!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback! We appreciate you and your business! Customer Relations Manager customerservice@purdygroupusa.com
Very helpful with all my concerns and resolving them
Very helpful with all my concerns and resolving them quickly. Thankyou Justin Birdwell for keeping my vehicle safe on the the road. I really do appreciate all that you do for me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words and recommendation! We are always here to help! Customer Relations Manager customerservice@purdygroupusa.com
Always have a good experience when I use this dealership
Always have a good experience when I use this dealership for my service needs. Will come back.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear about your positive experience! Thank you for choosing us for your service needs! Customer Relations Manager customerservice@purdygroupusa.com
Everyone was professional and courteous.
Everyone was professional and courteous. Service was quick and thorough. A good experience, will come again.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We greatly appreciate your positive feedback! Thank you for choosing us! Customer Relations Manager customerservice@purdygroupusa.com
Professional everyone is always kind nice clean facility.
Professional everyone is always kind nice clean facility. A lot of waiting area space. Inside and outside.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are happy to hear about your positive experience with our team and facility! Thank you for your feedback! Customer Relations Manager customerservice@purdygroupusa.com
Horrible technician and service advisor.
Horrible technician and service advisor. Have my check engine lights came up twice and have to re-visite dealership three times
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are sorry to hear about your negative experience. If you will, please reach out to us, and we will be happy to address any concerns you may have. Customer Relations Manager customerservice@purdygroupusa.com