Reviews
There was miscommunication about what service was to be
There was miscommunication about what service was to be completed. Dustin and Toyota totally made it right and turned it into a pleasant experience
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We're glad we could turn your experience around and make it pleasant! Customer Relations Manager customerservice@purdygroupusa.com
Easy appointment Quick check-in Fast service No
Easy appointment Quick check-in Fast service No charge Couldn't ask for anything better
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're overjoyed to hear about your easy appointment, quick check-in, and fast service. Thank you for sharing your experience with us! Customer Relations Manager customerservice@purdygroupusa.com
It has always been very positive experience at your
It has always been very positive experience at your service department. the process is exceptional from check-in to check-out
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are absolutely thrilled to hear about your positive experience at our service department. Thank you for taking the time to share your feedback! Customer Relations Manager customerservice@purdygroupusa.com
Ron is the best service advisor.
Ron is the best service advisor.....he's always so kind and helpful! Highly recommend!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're absolutely thrilled to hear that Ron provided you with excellent service! Thank you for taking the time to share your experience! Customer Relations Manager customerservice@purdygroupusa.com
Was on time and completed a work very quickly .
Was on time and completed a work very quickly . Thanks Bobby good job Happy Nee Yesr
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your review is appreciated! We are glad to hear that the work was completed quickly. Thank you for sharing your experience with us! Customer Relations Manager customerservice@purdygroupusa.com
Service time takes way too long.
Service time takes way too long. Initially told me the entire afternoon was open. Took close to 3 hours
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your concerns about the service time. We apologize for any inconvenience, and we hope to have the opportunity to serve you better in the future. Customer Relations Manager customerservice@purdygroupusa.com
Carey always does great with scheduling, keeping me
Carey always does great with scheduling, keeping me updated. Very knowledgable with everything going on.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive feedback! We appreciate your kind words about Carey's service! Customer Relations Manager customerservice@purdygroupusa.com
Dealership is very hard to negotiate with.
Dealership is very hard to negotiate with. After a lot of back and forth we finally worked out a deal. The rest of the process went great. They beat the rate from our credit union. I would use them again.
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- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
We appreciate your feedback! We're glad to hear the rest of the process went well. Thank you for taking the time to share your experience! Customer Relations Manager customerservice@purdygroupusa.com
I was at the dealership around 6:30 PM on Saturday.
I was at the dealership around 6:30 PM on Saturday. I was out around 7:30 PM in one hour I was out of dealership Everything went very smoothly. Great customer service. Finance manager explained me everything about the package and I really appreciate it. Thank you.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We deeply cherish your positive feedback and are thrilled to hear about your smooth experience at our dealership. Thank you for choosing us! Customer Relations Manager customerservice@purdygroupusa.com
Exps with sales person & vehicle delivered to home for
Exps with sales person & vehicle delivered to home for free is satisfying however their finance dept shady practices need lot of improvement in terms of add-on warranties pricing to final quote prior to purchase.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase