Vandergriff Acura

If you make an appointment to see a particular car, and it sells, they won't tell you. You'll get the, "How Much do you want to spend question" and they'll try to steer you other options before finally admitting that they do not have advertised car. Lots of alarm bells went off and I had to walk away after wasting 2 hours, half of which was sitting or standing in their lobby. Stay clear.

It was the old hard sell at this dealership. I had looked several places and they were the only one to do it. Had I not wanted the car, I would have walked out. I ended up paying too much for those little “add ons.” On the other hand, their service is excellent. I’ve been to Vandergriff Acura and Honda and am thoroughly satisfied with both.

DO NOT BUY FROM THIS DEALERSHIP!! 6 months ago I bought a used car and it has been back in forth in their shop since. I’ve driven their loaner vehicle more than my own car. First problem was they let me buy it knowing it wouldn’t even pass a state inspection!! There was an issue in the steering column, making it extremely dangerous to drive. I didn’t notice when test driving, since they only let me go around on the side streets and not onto the highway or any busy roads. the horn didn’t work, cruise control didn’t work, nor did any other buttons on the steering wheel work. this is only just the beginning of all the issues that accumulated. eventually the entire engine needed to be replaced, which I was told was a brand new engine. I find out that it was a used engine with multiple spark plugs misfiring. Multiple issues arise including wires being fried, wires not being connected, oil leaking throughout the engine, causing pieces of metal to fly off and lock up the engine. I don’t know much about cars, which is why I decided to purchase from a “reputable dealership” that I figured would have their customers best interest in mind. Clearly that is not the case. I feel 100% been scammed in this whole situation. I even tried to talk to the sales manager, not once but twice to trade out the vehicle. He was extremely condescending, rude and sexist not once but both times we spoke. he told me that I just needed to smile more. I highly doubt that a statement like that is something he would say if a man was sitting in front of him and not a young woman. this dealership is shady and sketchy, and I absolutely wouldn’t recommend anyone ever doing business or purchasing a vehicle from Vandergriff Acura Arlington. I tried to trade in my vehicle for a another that cost less than the original one that I was having issues with and they still couldn’t get my payments down to the same payment without making me upside down on my loan. I was told if I would have traded it in within 30 days it would’ve been an even fair trade, which I was also never informed about. I didn’t even have the vehicle in my possession at the time because it had already been in their service department after having it for 2 weeks. They had it for almost 2 months the first time they tried to fix it. I’ve never written a bad review, but after 6 months, I have given the company plenty of time to make this right. they have proven profit is more important than their customers and their reputation.

The absolute worst car purchase experience in my life after buying 15 cars. They advertised a price on-line of $35,700, but because my trade came in low they offered me $34,000. They wrote the deal up at $39,000, but the net AFTER trade was $33,900 so I thought it was good. When I went back they gave me a check for only $1500 and explained the difference in purchase price is in the fine print. These are DISHONEST people from my salesperson JB to the pre-owned manager. The most unscrupulous dealership I have ever dealt with. STAY FAR, FAR AWAY!!!

Please be careful with Kenny lee & Spence fraudulent fake deals and paperwork do not go

an hour ago NEW Very shady business practices. I paid for a car in full on a Friday. They told me it wouldn’t be ready till Monday. They sold the car Saturday! Extremely unprofessional. Do not purchase a car from here. New or used.

Good experience buying a used car from them. Working with Thai Nguyen was a pleasant experience

Brought my vehicle in to get AC looked at and waited over 5 hours to be told it was just now being revised. Appointment was great one in the morning at 8 am is now 1:15pm. Told those waiting for taken care of first, I've been waiting as well.

They have a Mercedes G63 for sale. I had an appointment and went to view the vehicle and test drive. I have cash, and two Mercedes-Benz to trade in. I drove up in a Mercedes ML63 AMG. I was dressed casual, and am a professional myself, as well as over 50. I asked to see it and drive it. The sales kid said they can't test drive anything over 60k dollars without a credit application submitted, mind you my SUV was being evaluated for value by staff, had my keys and drivers license, so I'm pretty sure I could drive off with the sales kid. I said good news for me since this car was only 58k. He said well tax and all. I said show me this policy. He went to his little booth like they usually do, came back, then stated he couldn't get it cause its just something they do. So many red flags with this place. Kind of shady. Should have went to Mercedes-Benz in the first place, at least they treat you well, and have cookies. Please buy an Acura! Just do it at a more reputable establishment other then Arlington location. Avoid.

We have had a terrible experience with this dealership. Bought a used truck, purchased a $4000 warranty that we were told would cover everything, which was incorrect. The backup camera was going out, took the truck back up there to have that and some other items checked out and they charged us $150 for inspecting the truck! Failed to tell us that wasn’t included in the warranty package we bought! Every other warranty package we’ve ever purchased has always included them checking the truck out. We were told that we’d be informed of items not included in the warranty and we’re not. Very upset and will NEVER a purchase anything else from a Vandergriff dealership nor will I recommend them to anyone.