Kent County Motors

Good sales people and service department. Have bought many cars/trucks over the years and have always been satisfied with this dearler ship...

If you must go to Kent County Motors for your vehicle purchase, you need to be warned to steer clear of a Sales Rep RODNEY NICKLES. He is without a doubt a the worst salesperson I have ever encountered; he likes to tell his customers that they are “Ignorant.” When you call someone Ignorant, it’s not considered a compliment. In fact, those that use it are considered self-centered, pompous persons that feel superior to you. No wonder it’s often viewed as very offensive. Once the word Ignorant was used, there was no way to salvage any buyer/seller relationship. From that point, it went very badly, where I was reassigned to two other reps, Matt Hall, and Chris Blades. Both seem to be very nice and respectful. If I was to rate them individually, they would receive my recommendation; however, they are in the same department as Rodney and the LIKER scale doesn’t allow negative rating numbers. To make matters worse, when dropping off my truck for service and working with Matt, I entered the showroom to see two persons at their desk at which time I said Good Morning. I received an instant reply from the one of the two; however, Rodney was the second person and as I passed, I heard him say Good Morning, which I took as a response to me saying Good Morning to both of them. As I continued to look for Matt, Rodney makes a rude statement about me to the other sales rep for which I took as instigating a confrontation. If it wasn’t for Matt breaking it up, I have no doubt that this professional salesman and I would have ended up in police handcuffs. This is the most expensive purchase I have ever made apart from buying a home and Rodney single handily ruined my buying experience and for what? I am the one that initiated the purchase process online using the GMC.com website, where I built my own vehicle. Unlike using a site like Carvana, GMC forces buyers to use a dealership and I picked Kent County Motors based on their location…what a mistake!! My final comment is to the supervisors and managers working at this dealership; how is a person like Rodney, who obvious lacks customer service skills allowed to remain in a position where he deals with customers. This is a huge failure on the part of key managers at this dealership.

I hve purchased 2 vehicles from this dealership where I thought I could trust, but they proved me wrong. Here's my review. My car broke down on me, where it wouldn't start at all. I called the dealership and they sent a tow truck to pick up the car at my expense. They had the car for at least 3 days before anyone would be able to evaluate what was going on. On the 4th morning I called and they said that the mechanic was looking at it now and they would give me a call, later that day I get a call and was told something about the fuses and the car needed a battery and he mentioned other things that sounded foreign to me. I am a senior and not mechanically inclined, so I guess that's 2 strikes against me just walking into a dealership. Anyway they also informed me that my car was fixed and ready to go at a tune of $737.70. Well that was a big expense that I didn't plan on. I wasn't told ahead of time what the cost would be, but I guess that's how these shops do business. I scraped up what I had and borrowed the rest to get my car out. I drove home thinking that I finally got my car back. The next day I went to the doctor's office and when I came out THE CAR WOULDN'T START! I called the dealership and they sent the tow truck again to tow my car, and basicly told me, we don't care how you get home that's not our responsiblity, even tho you told me that my car was fixed!!! They had it for that day and I got a call telling me that the car needed a fuse block, which would cost me another $6?? dollars. Another expense. So because I didn't have the money to pay for the repairs my car had to sit on their lot for another 4-5 days. I was very frustrated, they my car would not start. I finally got a tow for my car, when the tow truck got there he jumped it and what do you know, IT STARTED. I took it someplace else and they did a few test and found out that the battery that I had wasn't good, so I purchased another battery and it has bewell over a week since I had my car towed from the dealership that told me that my car wouldn't start, and it has been starting every since. Now the dealership refuses to give my money back for the NEW battery that they said they put in my car. Also my question to them was "what did you fix that costed $737.70"? I haven't gotten an answer that made sense to me yet! So maybe, no one really care about my situation, but I feel that this dealership needs better training in customer service.

Responded fairly quickly, onlie view visually dispayed potent information. Would like a cash out button for us cash only purchasers, no mloan negotiations.

Kent County Motors' Service Dept quickly resolved an intermittent transmission problem. I highly recommend them.

This was a very pleasant experience for me. The sale went smoothly and very satisfactorily.

Rodney made buying my Encore GX a breeze. Really knew how to get the process moving. Thank you

Service department staff was very friendly, attentive, listened to our concerns, fixed the problems in a timely manner, and kept us informed throughout the process. We would definitely recommend them to friends and family.

I am beyond happy with the new paint on my car. Andy did an amazing job! Not only that but even cleaned the inside of my car!! My car looks amazing!! It was done in the time frame I was told. I can't say enough good about the Body Shop. Thank you soo much Andy!

An excellent customer-directed experience in purchasing a new vehicle that we have experienced in quite some time. The process was extremely smooth, informative and efficient. Jeff Harvey, Chris Blades and The Entire Kent County Motors family were very accommodating in making sure that we were satisfied with our purchase. It was refreshing to work with a group of people who truly believe in their product and want you to be satisfied with your purchase. The Whitby family has been serving the area for many years and hoping for many more. We will definitely be back for our next vehicle purchase and would recommend the dealership to anyone looking for a non-stressful vehicle-buying experience with the most knowledgeable, personable and professional team.