Reviews
It was in a good location.
It was in a good location. There were easy directions for how to get there and the people were nice
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great review! We hope to work with you again.
I had a horrible experience with Matthew at the desk in
I had a horrible experience with Matthew at the desk in the service department. My Eyesight warning kept telling me it was disabled. After being there around 1/2 hr. Matthew took me out to my car, to show me everything should be taken off my dash. He even moved my EASY PASS. He took the air freshener off my mirror. The cameras are on the OUTSIDE of my car!!! This man has no business being in customer service at any DEALERSHIP! He’s an IDIOT! I’ve owned 7 SUBARU’S. I have enough experience I could sell ANYONE a Subaru. This jerk needs fired. The only reason I can think of, why he would do this is…. I am a women. I think he figured he could actually belittle me. He apparently hates women.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your concerns with us. We understand your frustration, and have discussed with our team internally to ensure a better experience moving forward. We apologize for any negative interaction that occurred. It is our understanding that our technicians were able to resolve your concerns with your vehicle- if there is anything else that we can do to assist in reaching a positive outcome, please don't hesitate to reach out.
We were very please with the whole experience.
We were very please with the whole experience. Our car saleman, Charlie did a great job. Love our new Subaru!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to hear it! Thanks for choosing us. We wish you many happy miles ahead in your new Subaru!
Quick adequate service convenient location for me to
Quick adequate service convenient location for me to drive to for inspections and other necessary upgrades and recall requirements
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We appreciate you making us your service home, and look forward to serving you again.
Friendly and efficient.
Friendly and efficient. Great experience with all the people working here. Highly recommend to others.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recommending us! We appreciate the kind words, and hope to see you again.
Cochran has always been very thorough with the
Cochran has always been very thorough with the maintenance of my vehicles and this is why I keep coming back.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for making us your service home! We look forward to serving you again.
Quick and friendly service, no problems with scheduling
Quick and friendly service, no problems with scheduling an appointment, nice lounge area with coffee and tea!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great review! It's our pleasure to provide you with the service you need. We hope for an opportunity to work with you again!
I really appreciate the helpfulness and professionalism
I really appreciate the helpfulness and professionalism of the service team, especially Austin and Christopher. Many, many thanks!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's our pleasure to help! We appreciate you choosing us, and hope to see you again.
Steve was excellent helping us buy our new Crosstrek
Steve was excellent helping us buy our new Crosstrek limited. He also gave me an excellent 15 minute tutorial. The gentleman who helped with paperwork was also outstanding, as well as, Gavin who got us a good price for our 2010 Mercedes. Would recommend Cochran Monroeville for any interested in a Subaru.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your great experience with us! We will be sure to pass along your praise to our entire team. Thank you for recommending us- we hope you are enjoying your new Crosstrek!
Always helpful, always quicker than they say they are
Always helpful, always quicker than they say they are going to be. Loving the service I get. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to help get you back on the road with the service you need! Thank you for making us your service home- we look forward to serving you again.