Reviews
The service and experience was excellent.
The sales consultant made the experience very good. She has focused on what I told her I wanted from the beginning and was very accommodating to my schedule. She is the kind of salesperson I prefer to do business with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Clarence, thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Best, Roper Honda Sales Team
Great service. Knowledgeable employees.
Chris Field was experienced and knowledgeable about all aspects of my purchase. He and Ryan Knell took their time with me to be sure I understood all the information.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the wonderful review, Nancy. We are so happy that you had such a positive experience with Chris and Ryan. Please let us know if we can ever help you in the future. Best, Roper Honda Sales Team
Awesome Car Buying Experience
David Humphrey Jr. did a fantastic job. He made my car purchasing process extremely easy and enjoyable. He was easy to work with and he provided great step by step communication. He was able to present a value in the dealership along with the Honda brand. This will be a start to a great relationship with Roper Honda due to David's efforts. I will be defer my future Honda needs to Roper Honda. Thank you very much David! I truly appreciate you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Eddie, it was a pleasure to read about your awesome buying experience working with David. It's delightful to know that we were able to provide you with such an easy and enjoyable experience. Thank you for taking the time to write this outstanding review. We look forward to seeing you again in the future! Sincerely, The Roper Honda Sales Team
the process of buying my car was great!
Tim Weatherman is exceptional in explaining everything i need to know about my car, and likeable. Very good at explaining the whole process of buying this car.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jacqueline, thank you for the kind words! We are thrilled to hear that Tim was exceptional in explaining everything about your vehicle. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Roper Honda Sales Team
great experience in of buying my car
Tim Weatherman is exceptional in explaining everything i need to know about my car, and likeable Very good at explaining the whole process of buying this car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us! We are thrilled to hear that Tim was exceptional during your time with us. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Best, The Roper Honda Sales Team
Too busy for their own good, and very lame service.
After using this dealership for repairs for 20 years, we had finally had enough. After starting their Lifetime Warranty forever promotion the service department went into the ground. It became fast food service because they were sooo busy fixing all the used cars they sell. If you bought a used car from them you had to have it serviced by them in order to keep your warranty forever. The dealership is now soo busy you can hardly get in and when you do it is quick with poor service. We had motor mount issues with our van and instead of offering solutions they just kept charging us to replace faulty buddy brand mounts because the Honda brand ones were twice as much. Two mounts lasted less than a month. Even though the mounts had lifetime warranties they charge you labor of over $200.00 to put them on. I can't spend 200.00 every month for crap motor mounts. They knew these motor mounts were junk. They should have just recommended the Honda brand mounts even though they were more. Also the VCM systems on V6 Honda's causes all kinds of problems. There is a thing called a VCM Muzzler 2 that disconnects this system and protects your Honda V6 from blowing it's mounts and causing valve train issues. They did not recommend this as they should to prevent all these issues, no instead they just take your money(and lots of it). All the new dealers I have gone too also wash your car for you after service. Roper Honda does NOT. Be warned it's your money your gonna lose.
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred in our service department does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. Regards, The Roper Honda Team
We did contact you at our earliest convenience and many more times over. I was told by the service advisor that if motor mount failed early that the dealership would take care of it. It lasted 3 weeks and when we brought it back in we were told that the advisor had not said that and had no authority to say that. The dealership wanted more money to replace them again for the labor after 3 weeks of being serviced before. NO NO NO. You want me to contact you, then replace my broken motor mount for free and put on a mount that will last longer than 3 weeks.
Great service
Very open in Communication on things very clean facility friendly helpful knowledgeable people very happy with things went in the process
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Justin, thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Roper Honda Sales Team
Great buying experience
Great experience all the way from the sales to finance. Brad neal was the salesperson and Matt Allen was in the business office. Will definitely buy again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Brian, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience with Brad and Matt! If there is anything else we can do for you, please feel free to give us a call. Best, The Roper Honda Sales Team
3rd car purchase
Brad was very helpful and patient with me making up my mind. We were trying to find me a car over the phone. It was a lot of scenarios to keep up with
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Katherine, thank you for leaving this kind feedback! We are happy to hear that Brad was very helpful and patient during your tim with us. If you have any further questions, we’re always available to help. Best, The Roper Honda Sales Team
Very nice facility. Very clean and well laid out
I had a good experience. We weren’t harassed or called excessively. Brad found us exactly what I wanted. I’m very pleased with Roper Honda. I love my crv
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from Brad and the rest of the Roper Honda team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Regards, Roper Honda Sales Team