Fort's Toyota of Pekin

Fort’s staff is friendly, knowledgeable and accommodating, with a clear desire to meet the needs of their customers and to provide the best service possible.

I did not wait at all for my tire rotation. Fort Toyota is a quality service organization.

Service was scheduled at my convenience, very polite, concise and professional. I liked having refreshments while waiting.

Could not find a way to fix my car, which was unsafe to drive. Said that car was test drove, but the mileage out was the same number as the mileage out. The car accelerated when brake was used and they released it to the customer. I was 200 miles from home and they appeared to not care---it was my problem and not theirs. This was the fourth time the car accelerated when using the brake. They said it was the way I drive. The looked at the walker and immediately assumed it was my fault because I was handicapped. However, one cousin was driving the car and it did it for her and my other cousin was driving when it did it to her. So, Toyota service cannot so it's the way I drive. The final time it did it was in a small town. I was braking for a red light and instead we sped through. Luckily we did not get hurt or hurt anyone else. I cannot believe they released an unsafe car to me. I ended up having to buy a used car so we could get home safely.

Offering the free pickup for service is a major incentive to continue doing business with Forts! Thank you!!!

everyone I dealt with made the buying experience easy for me. Would recommend Forts Toyota to friends and family. If you want more people to complete survey, you shouldn't require this review

Chris always greets me with a smile. Thank you Chris for always making me feel valued. I appreciate your willingness to always answer questions I have about the different vehicles, inventory, industry trends, etc.

One of the main reasons I purchase cars at Fort’s is the quality of their service department.

Had my battery replaced. Great service! They got me in and out in a very timely manner.

Have only been once but service was timely and they got us in fairly quickly.