Reviews
Very professional, courteous and insightful.
Very professional, courteous and insightful. Glad to be of service. They look for potential problems.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Correctly diagnosed the problem I was having with my FJ
Correctly diagnosed the problem I was having with my FJ Cruiser. They were able to get the part and repair it quickly at a fair price. Thnak you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Chad was great in explaining all the work done on my
Chad was great in explaining all the work done on my Sequoia to my wife. He addressed all the issues we reported and were able to fix every single one of them. Thank you Chad!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Eric was exceptional at helping me with my car buying
Eric was exceptional at helping me with my car buying experience. He explained all technology very clearly
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great customer service, easy scheduling, knowledgeable
Great customer service, easy scheduling, knowledgeable service advisors, friendly staff at checkout, nice clean waiting area.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service was prompt, efficient, and thorough.
Service was prompt, efficient, and thorough. I would definitely recommend Fort's Toyota of Pekin to all Toyota owners.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Had an oil change, tire rotation and battery replaced.
Had an oil change, tire rotation and battery replaced. All was well except I believe the battery cables could have been cleaned a little better. Ended up doing it myself. Also the miles to go in the display are way off. They did not reset it after disconnecting the battery.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Absolute worse service experience.
Absolute worse service experience. Truck broke down on 6/12/22. It was immediately towed to the dealership. The next day they are trouble shooting it and 6/22/22 I am told it is fixed, a bad fuel pump ~$3000 cost. I pick it up 6/23/22, drive the hour home and it dies right outside my driveway. (They did then pick it up and give me a loaner to drive while they had it for over 3 more weeks and by the time I got notified that it was something that they had to call Toyota headquarters for and it was then per the rep a "simple fix with 4 bolts under the hood" $400 part that I was to be responsible for. Clearly I was upset as the problem wasn't fixed the first time, they have now had my car (minus the hour I drove it home on 6/22) for over a month and now I was going to have to pay the extra cost. Long story short made multiple calls to the Toyota customer service line with very polite people but noone would get back with me as to solution on the original cost adjustment and this "simple fix" as I was told. The service liaison was nice but really didn't have any control, and when I eventually got a call back from the service manager who understood my frustration but he was out of the office for most of this situation. His explanation was acceptable, the communication up until that point was horrible. The service department needed 30 plus days to fix the vehicle? doubtful... I had purchased several vehicles over the years from this dealership. They completely lost my trust and business.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thanks for taking the time to provide all this feedback on your recent service. I know we talked about all of this on the phone, and I waited at the store for you to pick up the truck that night if we needed to discuss is more. Sadly, we never got a chance to talk face to face. Contacting Toyota engineers for further repair consultations, parts availability, a super busy shop, and, as I explained on our phone call, my absence from the store all compiled to make this repair process take more time. I am sorry for that, I know this delayed a lot of the communication from our staff about the final outcome and repairs. On the second part of the fuel system repair, Miguel took care of the tow, delivered a loaner car to Bloomington, and did a lot of logistics to make sure you were not without transportation. Still, he did not want to make a decision for this high level of financial assistance, it's a manager's job. When your truck broke down the first time and you had it brought to us, we wanted it to be as easy and painless of a repair as possible It makes for much happier customers when that happens. Ultimately, because of the delays and our goal for customer satisfaction, I took care of the additional $1000 in repairs your Tundra needed. It wasn't even a question or negotiation. If in the future you change your mind, we will be happy to help you with repairs or service needs. Eric Stahl Service Manager
You are correct, had we talked in person this wouldn't have been an issue and I knew that you were dealing with a much more important issue than was my truck. I fully understood that completely, I deal with that on a daily basis and I know that stress personally. I was sent this survey to complete and the complete process was definitely not good and I had never had this experience prior. In fact, I have never had an issue with any of the prior 8 Toyota vehicles I have owned in the past. In your absence I asked for a higher level response for weeks and never got a call and I know Miguel could not make those decisions. My truck was necessary for work on my farm and I had basically no ability to do any of that for a month. I shouldn't have had to call Toyota itself and ask for assistance, but our conversation answered my questions. Ultimately, the higher level communication prior to our talking was nonexistent. I did appreciate your response and thank you again.
Did get things done but needed 2 trips.
Did get things done but needed 2 trips. Supposedly last service they rotated tires wife gave them spline key for lugs and they returned it. Came in this time and spline key not correct size and they didn't have one either. I stopped by on way home from work and key was not correct so I am wondering how tires got rotated time before. If they did and my key didn't fit and used another I should have been notified. So I believe tires were not rotated at all if I was a gambling man. Will set trap for next trip to make sure tires are rotated. Something that should not have to be done. What I seen of work group is it is a younger group of employees and I understand difficulties to get a keep motivated to do work properly. Just my opinion.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
No reason to set a trap! Wheel keys are a general nightmare. There are too many styles and they get worn down by age. And, a lot of customers don't even know what that socket is when they see it in the car so they get chucked. We keep a master set of Toyota locks, so, if we don't find a customer's key, we generally go to our kit. I do get your thought process on the young kids... Obviously, that's a battle, but anyone who doesn't do their job will get called out by my other guys in the shop. Over my years of being here, I have been witness to a few guys who thought they could skip or cheat the job, it doesn't last long. When all else fails though, I do have cameras on the lube rack and tech stalls. If it's within a few weeks, we can go back and look at the service completed. Let me know if there is every anything I can do, Eric Stahl, Service Manager
As usual, the service department did an excellent job on
As usual, the service department did an excellent job on my older Toyota. I am happy to say that my car is 16 years old and it runs smooth! Thank you Toyota!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair