Reviews
BMW Recall
Jamie was very pleasant to work with and efficient.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Melissa, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Attentive service people and good communication
Attentive service people and good communication throughout the process. A bit crowded that day but service was completed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Internal scheduling became an issue.
Internal scheduling became an issue. I was given an appointment about 7 days out, yet a former service advisor returned my call a day later, to state the scheduler was only giving me the next available, so he asked me to get my car there a week early and he'd "work it into the schedule sooner". Well, my car sat there a week before being given a once-over and was told of the impending repair. My original appointment was declined once they finally initially observed the issues, then it took another 5 days to complete the service. I am NOT happy with the internal scheduling issues. It appears the repairs were done well, but this was not an overly good experience. I will NOT call to schedule in the future. I will call a service advisor directly to schedule!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello Dave, Thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
My service advisor.
My service advisor. Humberto, was efficient and communicated well. The dealership is comfortable and clean. Service took longer than expected yet I was very satisfied.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Tucson! If you ever need help, just give us a call. Happy motoring!
Great dealership and service advisor, I would recommend.
Great dealership and service advisor, I would recommend. Everyone is very friendly and accommodating when you arrive for service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for taking the time to rate us! We care deeply about delivering the best possible customer experience! We appreciate your recommendation of BMW of Tucson and we hope to be of service again in the future.
Courteous, welcoming and very friendly.
Courteous, welcoming and very friendly. Got oil change and overall checkup in a relatively short period of time. Katelyn Whitlow was great.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Will see you this fall. Rich Riffel
Excellent service
Professional, friendly.
Professional, friendly. Not pressured. Nice waiting area. Operation of vehicle was fully explained before I left.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Always professional and clean.
Always professional and clean. It kind of reminds me of an Apple Store. Everyone is always super nice and helpful
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW of Tucson. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
very friendly and attentive- did not give top rating
very friendly and attentive- did not give top rating because last repair had to be partially redone
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to leave us feedback. Drive safe, and we'll see you on the road.
Used Car Purchase
Best car purchase event of my lifetime.... and I'm 80 years old...
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.