Reviews
All in all, the beginning it was easy, the next visit was...
All in all, the beginning it was easy, the next visit was confusing but in the end i am 100% satisfied & pleased with the service. Rene gave me exactly what i wanted. It was quite difficult with circumstances with my trade-in. I’m very happy with my purchase from Ferman Mazda in Brandon.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235
Excellent Experience
David could not have been more professional or knowledgeable. Unlike other salespeople who make it about them, he was serious about customer service. Many thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235
Very smooth buying experience. Drove 2hrs to Ferman Mazda...
Very smooth buying experience. Drove 2hrs to Ferman Mazda because they had the vehicle I was looking for and offered very good pricing. Working with David Esau was a pleasure. He was honest and prepared for us when we arrived. I’ve bought a number of new cars and this whole experience was the best ever. Thanks!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the great rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235
CX5 Purchase
Everyone especially David Esau were professional and helpful in my SUV buying experience. I am very happy with my CX 5 and it is a joy to ride in.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5 star rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235
After an issue came up with the financing, Tommy from the...
After an issue came up with the financing, Tommy from the customer experience team reached out to me directly, followed through on his promises, and resolved the issue quickly. Errors and miscommunications happen to every business, it’s how these are handled that prove how good a business is. Tommy and Ferman Mazda proved they are top notch and why I should keep doing business with them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bryan thank you for the 5 star rating and great comments. Everyone at Mazda is very appreciative for your business and your loyalty to the dealership and the brand. If I can be of any further assistance in the future please don't hesitate to contact me anytime. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235
Easy process
I found this car on line. When I called the dealership David said that he would have it outside and ready for our 12 noon appointment. When we got there it went exactly as planned. After taking a test drive we were the owners of a Mazda RX7. There were a couple of minor paint scrapes which they said they would take care of, and did. Three days later we picked it up! Overall, a very good experience with David and the others at Ferman Mazda. I would definitely recommend them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the 5 star rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235
David was awesome to work with and always responded...
David was awesome to work with and always responded quickly. He was patient as I investigated two different vehicles and never felt rushed or pushed. I will recommend David to family and friends.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5 star rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235
Extremely customer service oriented. The dealership made...
Extremely customer service oriented. The dealership made my experience fast and easy. I highly recommend this dealership and David! Car buying has never been so easy!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5 star rating and comments working with everyone at the dealership. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235
Great Experience!!! All around excellent service, we are...
Great Experience!!! All around excellent service, we are very please with the car and everyone was very professional. Will definitely recommend in the future. Second time around!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the 5 star rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235
Just wanted to reach out to you to let you know how...
Just wanted to reach out to you to let you know how amazing Sid and Caleb were in the entire car buying process. They were both pleasant, courteous, professional and went the extra mile to show us the many different features on the vehicle. I have bought many vehicles over the years and I cannot recall the service being as exemplary as the one provided by Sid and Caleb. They deserve to be commended. Thanks again for your service! Great job guys!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5 star rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235