Hiller Ford

I made a service appointment three weeks out. For a leaking sun roof. The same problem occurred 3 years ago, and was fixed at Hiller. Arrived at 7am as instructed. Service Agent Aaron was professional. He made drop off easy. Told me what to expect. Aaron called at 10:30 am to tell me the repair was completed and i could pick up my truck. If i am in need of dealership service on my Ford truck, i would return.

I went to the Quick Lane for an oil change. This was my first time visiting this dealership for any service. The staff was professional and informative. The wait time was estimated to be one hour and they had my car back on the road in 35 minutes. I will definitely go back again for my next oil change.

My father and I have been loyal customers of Hiller Ford for 14 years. We’ve purchased three cars from them two brand new. After today we will no longer step foot in Hiller Ford. I made an appointment two weeks in advance to have a possible transmission issue looked at with my vehicle. Last Thursday the 26th I brought my car in on time at 7am. I got a call at 3pm “we have no technicians available today do you want to pick it up or leave it here? we maybe able to look at it tomorrow”. There was no apology for the inconvenience. This was disappointing in the 14 years we’ve been coming to Hiller we’ve never had our vehicles not looked at the same day. The next day I got a call around noon that a tech just started looking at my vehicle. 15 hours after I dropped it off it now was just being looked at. Again no apology for the inconvenience. I got a call around 1:30 that the issue with my car was the shift actuator. I questioned that before agreeing to pay for it. As service counter employees at Griffin Ford, and Hiller Ford told me that my car issue “sounds like a transmission issue”. I was told there’s nothing wrong with the transmission and my car was now driving quote “smoothly”. I came and picked up my keys the car stalled before I even pulled out of the dealership. I went back in and spoke to a manager. I was told someone would call me on Monday and things “would be made right”. I decided to come in on Monday the 30th instead. Collin the front desk person who I had been interacting with told me I had to go for a ride with the lead service tech. Our ride lasted 30 seconds at most. My car stalled the moment it pulled out of the dealership. The lead service tech said to Collin in front of me “it most likely is the transmission make sure it’s covered under warranty”. The next day today I got a call around 2 pm from Collin “the issue wasn’t just the shift actuator it’s the entire shift it’ll be $4500 to replace but we’ll credit $500 for labor for the inconvenience”. I said I did not want to stick that much money into a 11 year old car and asked how much of a refund will I be issued? He put me on hold to speak to the service center manager. The manager told Collin he would give me $267 back. What???? If I give Hiller 4K they’ll credit me $500 but if I give them nothing I get $267 back? That math is not mathing. Collin transferred me to the service center manager who told me that “they weren’t wrong with their original diagnostic that the shift actuator was a part of the problem”. I said it didn’t improve anything replacing it he told me “my tech drove 25 miles in your car with no problems”. I said your lead service tech and I didn’t even make it 60 seconds with out it stalling please ask him if you don’t believe me. I said I shouldn’t have to pay for labor and a diagnostic that wasn’t done correctly. This gentleman who’s the service center manager said to me “well next time we’ll take the entire shift apart piece by piece and charge you $900 for diagnostic”. That is not how you speak to a customer and I will not be spoken to like that. There will be no next time my father and I will take our business elsewhere.

Have used Hiller Ford since 2008, and have always been satisfied with sales and service.

I have had excellent service at Hiller. Timely and professional. Kudos to Mike in the Body Shop for his thoughtful efforts in our behalf. He completed thhe necessary work on time...and for less $ than the original estimate.

F150 appt this past Wednesday 8.00am.was told vehicle would be ready. Now Thursady of this week. Could be ready Friday "lack od service peope" Service Department. Mr. BAILEY.

Excellent service. Fast and friendly and made sure it was finished in time for the weekend.

Have been using Hiller Ford for years and unless I move I will be going there for years to come. The staff is great and they have a great selection of cars and trucks. They have a great service center with great mechanics.

Great service, great people and very knowledgeable technicians. Will definitely bring my truck back when future service is needed

Found out more about their range of services through my recent service under extended coverage with Ford Focus. Very thorough and attentive service by all staff.