Reviews
Excellent experience working with Valentino, he made the
Excellent experience working with Valentino, he made the process of buying a vehicle very easy. We did the entire transaction over the phone and all we had to do is show up at dealership and drive off with the new vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Dan, thank you for taking the time to leave us such great feedback! We are glad to hear that Valentino was able to provide you with such a great experience. We hope to see you again.
This is my first experience with both Valentino and
This is my first experience with both Valentino and Avondale Toyota. I live in Ahwatukee and this dealership isn't geographically beneficial to me. Well, I never stepped foot in the dealership. Not only was all the paperwork expertly and efficiently completed without me sitting there for 4 hours, Valentino delivered the vehicle, gave me an introduction to the technologies, helped me move my personal items with my trade in, then took the trade in, all within an hour and in the heat here in Phoenix at the end of June. Valentino is very accommodating and super easy to deal with. Valentino will go above and beyond to ensure that you have the best experience. This is and was the best car buying experience I have ever been a part of. I will be returning to both Valentino and Avondale Toyota, which is the most significant endorsement I can give.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Adam! Thank you so much for the fantastic review! We are glad that Valentino was able to provide you with such a great sales experience.
My initial experience with the dealership was very poor
My initial experience with the dealership was very poor however, they followed up and apologized if not addressing all my problems. After purchasing a vehicle, I noticed some badging missing and decided to do some further research. Although, the Carfax the dealer provided indicated the vehicle had not been in any accidents. After more calls and research I find out there had been glass replaced, and the vehicle had been repainted without the badging replaced. So, now I’ve got a “certified pre owned” vehicle with poor bodywork and paint repair and a shady history. This dealership was shady and hard to deal with from the beginning. The ONLY reason I bought from them was because I flew out to buy a hard to find Tundra. The salesman I initially spoke to was not available. The deal was sloppy from the beginning. The manager who followed up on my initial complaint was unconcerned and uninterested in my issues with this dealer. I doubt I will buy another Toyota but especially will only deal with private parties. I feel like I got ripped-off and they don’t care because it’s all about volume sales. Would avoid!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi, we are sorry to hear that you did not have a great experience at Avondale Toyota. Our goal is to provide a great experience to all of our guests. We have tried to find your information and could not properly identify you vehicle. We would appreciate the opportunity to discuss this in greater details. Please do not hesitate to reach out to me directly at (623)936-7793. Thank you and I hope to hear from you soon. Jonathan Garcia Customer Relations Manager
I purchased the vehicle 02/2024. The vehicle was sold as Certified Pre-Owned, yet was in the body shop and painted on 02/13/24. This review and website will do little, if any to stop this dealship’s dishonest and misleading practices-however, if it helps one buyer I’m fine with that. I trusted these guys, my mistake. They lied, their mistake.
oil change appointment at 9:30, got in at 9:08.
oil change appointment at 9:30, got in at 9:08. at 11:40 am , sorry for delay shouldn't take much longer. I ask my service advisor @10, 10:30, 11, & 11:30, was told the same thing. NICE PEOPLE, BUT VERY IMCOMPETENT TO SCHEDULE & DO A OIL CHANGE IN A TIMELY MANNER.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Nakhjiri, thank you for taking the time to leave us feedback regarding your experience. We appreciate the kind words regarding the customer service you had experienced by out staff. We are sorry to hear about the delay you had experienced during your visit. We are interested in hearing more to identify areas that may need improvement. I had tried to search for you in our system and could not confidently find an account. Would you please reach out to me directly at (623)936-7793 so we can address these concerns. Thank you for bringing this to our attention and we hope to talk to you soon. -Jonathan Garcia (Customer Relations Manager)
This dealership does not care for their customers they're
This dealership does not care for their customers they're willing to give you a bad deal just to sell a truck I do not recommend going here. Don't even service your vehicles here you will get screwed up in some sort of way by these people. They sold me a bad truck and I ended up having to go back to get a different truck and they were very difficult with me about it, they paired me with a greenhorn salesman named Alberto. Then the salesman Alberto decides to call me up a week after I buy the truck saying I owe another thousand dollars because they messed up their paperwork.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi Evanskyle890, we are sorry to hear that you did not have a great experience. There was a pay off difference that was explained to you once everything was finalized. Please do not hesitate to reach out to me directly at (623)936-7793 in order to discuss this in greater detail. -Jonathan Garcia (Customer Relations Manager)
We are sorry to hear that this is still a concern you are dealing with. When you and I had spoke I thought we both had a clear understanding regarding the financials of your trade-in. When we did speak there was never any mention of any wrong VIN or wrong truck. I would appreciate an opportunity to speak to you regarding these concerns to hopefully come to a better understanding. I will be reaching out to you here soon. -Jonathan Garcia (Customer Relations Manager)
No I was lied to by your sales person. Somehow you guys entered in the wrong VIN number, the completely wrong truck on trade in. It should have been an exchange which is what your salesman Jose told me, which was a lie. Then you call me up a week later having me reverify everything because you made a mistake and now I'm financially paying for it. It's pretty stressful, I've never spent so much time at a dealership to deal with this issue. Which never got solved!
Of course you didn't know about that. Why would your salesman tell you about that. That extra $1,000 should've come out of Alberto's pocket, not mine. It is his mistake. When I told Alberto that I don't want to pay and shouldn't have to pay that extra money, he pulled out lawyer talk. Truly awful customer service! Nearly doubled my negative equity from 6k to 11k. I drove around the bad truck for only two days, seems to me that avondale toyota charged me 6k to have a truck for two days!
Great place with great customer service.
Great place with great customer service. Jonathon was very trusting and answered all of my questions.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Eliana, thank you for taking the time to leave us such amazing feedback. We are glad that Jonathan was able to provide you with an honest and transparent service.
Valentino was amazing !
Valentino was amazing ! Super helpful and patient with me . It was my first time buying a car and he made the process so much less intimidating.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Laiza, thank you for those amazing words! We are happy to hear that Valentino was able to give you such a great experience when purchasing your first vehicle. We hope to see you again!
Valentine was extremely helpful, friendly, and polite
Valentine was extremely helpful, friendly, and polite while we were figuring things out for the vehicle trade in and sale. Not a single time did I feel like I was being pressured or coerced into making a decision that was against my best interest, and for that I am extremely appreciative. He made the experience the single best sales experience I've ever had.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi! We appreciate you taking the time to review us on your recent experience. Thank you for choosing Avondale Toyota as your car buying dealership. We are happy to hear that Valentino provided a helpful, friendly service. Congratulations on purchasing your new vehicle.
I advised him of what I was looking for and in a week he
I advised him of what I was looking for and in a week he got it. Clear communication, clean process and no sales pressure antics / gimmicks
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thank you for taking the time to leave us such a stellar review! Thank you for choosing Avondale Toyota as your car buying dealership! We are happy to hear that Valentino provided a great car buying experience. Congratulations on your new vehicle! - Your friends over at Avondale Toyota.
Flew from California to purchase a Tundra.
Flew from California to purchase a Tundra. Five days later, they told me that my check had a mistake and I needed to wire the money. This ended up being a two day process where they never verified that they received my funds. Then salesman Joshua tells me he forgot to give me all the keys and he will hold them for me to come pick up after I told him I do not live in the area. I mentioned the vehicle came with no floor mats, he tells me it’s a gold certified vehicle and they come with floor mats but doesn’t address the problem. Joshua or JP was to call me up and let me know that payment was received and they failed to follow up on that as well . Joshua, Especially did not seem to care about follow up or customer satisfaction and was very unhelpful. Typical used car salesman. They only cared about the sale, not about the mistakes they made or following up.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi, thank you for taking the time to share your experience. We have very high expectations here at Avondale Toyota and we are sorry to hear that your experience did not reflect that. We would greatly appreciate a few moments of your time so we can appropriately address your concerns. If you could please call me directly at (623)936-7793 so we can get into further details regarding your experience. Thank you again for the review and we hope we are able to speak to you soon. -Jonathan Garcia (Customer Relations Manager)