Pacific Auto Center - Fontana

(431 reviews)
Visit Pacific Auto Center - Fontana
Sales hours: 9:00am to 9:00pm
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 9:00am–9:00pm
(888) 356-4029 (888) 356-4029

Reviews

(431 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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THANK YOU RONNIE

Decided on a whim to come check out the inventory. Was greeted by Ronnie, who immediately got right down to it and helped us find the car of our dreams! He was friendly and straight forward and really worked with us to make our deal work! Would recommend Ronnie and PAC to anyone looking for a new vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
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My purchasing experience was great.

My purchasing experience was great. There was a large selection of vehicles available. I worked with a salesman named Jovanni . He was very professional and my purchasing experience went smooth from start to finish. I would purchase another vehicle from this dealership and I also recommend them to others.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great deal on a beautiful car.

Great deal on a beautiful car. crazy Bill definitely came through clutch on the follow up! Dealership was clean, professional and friendly. I came in from out of state and they made the process quick and easy. I will definitely be referring my friends and family. Thank you for the help Crazy Bill, Kashaun and Fernando! 🙏🏼🙌🏼

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Truck purchased

Ronnie was a very helpful and knowledgeable. Worked with us through the whole process. He's a good salesman to come and get a deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Buyer beware!

Bait-and-switch pricing is the worst behavior in the car sales world. Useless dealer add-ons? Don’t dealers realize how much people hate this stuff? Buyer beware. The advertised price is NOT the actual price.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
15 people out of 15 found this review helpful. Did you?
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Juan was great to work with.

Juan was great to work with. I flew in from out of state and he picked me up at the airport then brought me to their sales lot. We had a couple minor things to work out which Juan took care of and I was on my way.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Beware of added package. Do not fall for it!

I’m 3 hours away, so I called for information on a Tesla advertised on Cars.com for $25,995. Turns out they have added a package with Ceramic coating, GPS tracking and hod only knows what else. Gee, so nice of them to add it. They want over $4000 for that package, bringing the actual price over $30k. Total with tax and license was over $34k. That “package” is extortion in my opinion. I hope no one ever pays for that. Beware!

Rating breakdown (out of 5):
  • Customer service
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
21 people out of 21 found this review helpful. Did you?
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Struggles with dealers not near you!

I'll start by saying that I'm not local to this dealer, so my experience is solely via internet. For all I know. This may be a great dealer if your close and can drive in. The Autotrader Add stats mention that you saw this vehicle in their add to receive the best price. Five emails to Evelyn all stating they don't discount, the price is as listed. Three emails to Billy to follow up and asking what Tru k I was considering and still no reply. I going to guess that this might just be an industry standard because this was not the only dealer I struggled with respons.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
4 people out of 4 found this review helpful. Did you?
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Average response, nothing special here about the

Average response, nothing special here about the communication and trying to work out a good deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Poor E-Mail responses.

Poor E-Mail responses. Generic messages Could not deal with the Corvette that I wanted to buy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.