Taylor Ford

Working with Taylor Ford and Nick Isom is always a pleasure. They are thorough, attention to detail and get me in and out quickly.

We were very pleased with our buying experience at Taylor Ford. We were in need of a new car, due to an accident, and Chris found us just what we needed and we picked the new car up within a couple of hours.

I am very happy with my Ford Explorer . The sales person Frank, was very hulpful he listened to what I needed.

Nick Isom, down to earth, makes you feel comfortable. I would refer him to anyone. Overall a great dealership.

I recently had my vehicle serviced at Taylor Ford in Michigan, and unfortunately, my experience was less than satisfactory. I had to return 3 times in a year for the same issue. First, I took in the car in around April/May 2024 because all the lights on my dash were on, none of my cameras works. I took the car in and they had my car for a few days and then called saying they still hadn’t looked at it and I said you put me in a rental car and I’m paying for it yet you haven’t even looked at my vehicle? Within 48-ish hours the car was fixed. They changed a sensor and it worked fine until a couple weeks later when all of the same things were happening again. I made another appointment in December 2024 was there for 3 hours and they hooked it up to an OB2 and said they found nothing and that nothing popped up on the OB2 I then took my car home and hooked it up to my own BlueDriver OB2 and 13 things popped up. How can a thousand-dollar OB2 through a dealership not pick up anything my couple hundred-dollar OB2 did? And all the lights are on my dash yet, Taylor Service didn’t find anything wrong with the car? I contacted the person who I bought my vehicle from, told him what was going on, and he told me to download the documentation and bring it in for the service department. I downloaded the PDF file and saved it into my phone and printed it out and made another appointment. I made another appointment for January 2025. I was contacted the week prior to my appointment by a woman who asked me how my last appointment went and I notified her about how I sat there for 3 hours and that they told me nothing was wrong with my car and how I hooked it up to our OB2 reader and it came out with 13 things and she told me that I needed to also bring it in and provide it to the service department and that she would be speaking to the service manager so that they were informed and I heard nothing else. Took my car in on a Wed.at 9:30 am on 1/15/25. Was asked when was the last time I brought the car in, I said a month ago and they said “oh, they said they didn’t find anything wrong what are you here for?”. My husband then asked what do you mean what are we here for? I even have a confirmation email saying what we are here for from you guys but you don’t know? My husband informed them about what had happened previously and told them about the print out and gave them the documentation of when they fixed the issue the first time and that it was still continuing. They told him they again had to hook it up to the OB2 reader again and my husband asked why? When the first time it showed nothing, so you’re going to hook it back up to the same thing that told you nothing was wrong before so did they misdiagnose the issues? No one responded to us, my husband stated that he did not want to pay for another OB2 read due to the issues, there again was no response from anyone, they just ignored us and continued to fill out paperwork. While we are there, we get a text message from “Dean Retan” – I sent him the pdf file of what the OB2 reader found and just in case the pdf did not go through I screen shot it all and I sent each and every screen shot to him to ensure he received it. I had no response. I called back and said that I would just like to come get the car due to the fact that they cannot tell me anything, they have had it for a week and barely did any work on the car, cant tell me any prices or estimated prices or costs but they need it for another week among everything else. The manager then told me that they need to put the dash back on the car. I responded telling them that I told them not to work on the car or remove the dash, I was met with silence on the other end of the line. I specifically told them not to do that and they did it anyways. He responded to me telling me that if we come get my car right now I wont have to pay for the rental or the rest of everything they did, basically admitting they messed up. Theres more but i have a word limit.

lack of service coordination, poor communication, and disregard for customer concerns have left me extremely dissatisfied. I am disheartened by the treatment I have received. I strongly urge you to review your service practices and work to improve the customer experience. I would not recommend Taylor Ford for service to anyone who values professionalism, transparency, and reliability.

Salesman dose not return emails Finance manager was difficult to work with, had to get credit union involved.

Amazing service and personal who make the experience worthy to be repeated. Answered all my questions and listened to what I wanted and delivered exactly that!!

The sales person didn’t tell me about the down payment until I came in to sign the paperwork

Frank Tucci and finance staff were phenomenal when we came out. Frank is the best salesperson ever! I will always recommend people I know to Taylor Ford and Frank Tucci. Frank always follows up to make sure everything is ok with our purchase. Great, awesome job Frank!