Scranton Dodge Chrysler Jeep RAM

We buy all of our vehicles from Scranton Dodge. We are never disappointed. The sales team always takes their time with us and answers all of our questions. We are always offered a great deal, too. We have purchased at least 5 cars/trucks from them and will definitely go back again.

Really great to work with. Rj was very patient with me. And really helped me get what I wanted. Would definitely recommend.

Fast to get the deal done to purchase a car but customer services need attention ⚠️

Great place nice people to deal with clean and friendly would never buy a vehicle any where else

Purchased a 2022 Dodge Durango , Joseph Czarkowski was the salesperson, He was easy to deal with, gave the facts about the car , price and financing options. No pressure tactics used. When we got the car there was only one key and no mats. He also helped us get the key and mats. I would recommend him to a friend ..

Very disappointing experience with this dealership. Attempted to purchase a vehicle from Scranton Dodge and for a few reasons that I expressed in length in a Google review, the experience was not a good one. In a response to my review, John Epp asked me to contact him directly to go over the experience with him. For over a week I attempted to contact John Epp and at no point in time did he take the time to contact me back directly. In fact, the email address that he asked me to contact him at does not even work. So the "contact me, I care" response I was given on Google was nothing more than smoke and mirrors. Sadly a sentiment that seems to resonate with the higher ups at this dealership towards their customers. Since his email provided did not work, I reached out not only through this website, but 2 other websites as well. And I know my message was transferred to John Epp because an employee at the dealership informed me they were going to give John the message when he arrived at the dealership. When I purchase or attempt to purchase a vehicle from any dealership, I expect to be treated professionally and in return I am the same way. Sadly, with this dealership, professionalism is not a priority. When John responded to a review showing interest in going over things with me that went wrong at the dealership, I looked at it as a higher up in the dealership wanting to listen to the issues and then try and see if there was anything at all that could have been done differently so that it can be applied in the future to help the dealership in any way possible. To be ignored after attempting to help the dealership by responding promptly to them is an insult. And insulting those that are wanting to do business with you is not how you conduct proper business.

Almost 3 hours for state inspection which I was patient with as they mentioned computers were down. Jeep returned after service in completely unacceptable manner. Old inspection stickers all over dash and window with new ones attempted to be placed over them. Grease all over dash, steering wheel, and door,horrible odor, and perhaps worst of all was the drivers seat laying flat back and not returned to original position. This was a truly awful service experience. Went there last year for inspection and everything was fine then.

Bought my First Jeep Wrangler with Frank , process was easy and Frank took the time to explain everything and get me where I needed to with payments ! So I now own my Dream PINK Jeep wrangler !!

Lots of junk fees added on to the sale of the vehicle at the end and not disclosed during purchase. Could add up to about $1000.00 not including tag and title charges for the State. Sales representative Bill Adams is very friendly and professional. Company policy needs adjustment. Sales person can only do so much for the customer due to company policy.

Outstanding people! Couldn’t have asked for a better experience. I was treated like royalty while there and knew that my vehicle was in the hands of professionals. They were very thorough explaining what needed to be done and why. It is very comforting to know this team stands behind what they sell and that I wasn’t just another sale. Great job Scranton Dodge, looking forward to my next new vehicle.