Reviews
used car with low miles, no deal, found to be unsafe!
“I will make this sale, even if it RISKS the SAFETY of a customer” unless you can vouch for the safety of a used vehicle, a dealership should not sell it! The perfect little car, only had 37,000 miles on it. This was why we came all that way to see it. We have a Subaru, but we're told it would need $2,000 repairs, and we went looking for a car that would take us a few years further without repairs. We paid high end of blue book for the car. The rack and pinion on the car was bad – we drove the car with an hour commute on the expressway home with no knowledge of this problem. As well as I commute 1/2 each way on the expressway. Probably would not have discovered it until the steering went out on my highway commute, or possibly while my young daughter was driving. It's a miracle we did not have a wreck! Makes me think of fatalities, it could have been on your conscience. While doing this repair, my mechanic found The catalytic converter was hanging by the flange – another big repair! The hose was pinched and leaking fluid. Needed new hose and clamps. Minor, but had it continued to leak, could have seized the engine! But all this was concealed by a good power wash to the engine prior to showing the car to a guy who was just trying to do right by his family and get a good car. Salesman Bill Orr told us this car was driven by a little old lady who was just upgrading. No pressure, he said but we sold this car already, the only reason it’s still on the lot is because the college kid didn’t have any credit to buy it. It won’t be here later on today. Also we were told we could not hire one of their mechanics to check the car out. Unfortunately, We were the family with sucker on our heads. Buyer beware. A costly lesson – to the expense of $3000, in addition to the cost of the car. And the feeling of being duped. Makes you wonder where humanity has gone. I’ll tell you this much, I will never go to Page Toyota for another car – EVER.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for bringing this to our attention. It is never our intent to compromise your safety behind the wheel nor to receive negative feedback. When situations like this occur, however, we take them very seriously. Your review has been shared with the appropriate management, and we would like the opportunity to speak with you to being to make things right and address your concerns more closely. At your earliest convenience, please contact Brian Vermeulen at 248-352-8580, as he would be more than happy to speak with you further about your concerns. We appreciate your honesty, and for sharing your feedback, and look forward to having the opportunity to speak with you and perhaps change your perception of our dealership. Thank you.
Page Toyota and Colleen Paige
This was my first time with Page Toyota.Everyone was kind and helpful. Colleen Paige was outstanding and very helpful and answered all my questions making it easy to get my car. I will come back and also recommend it to my friends. Donald Hicks 1.4.2016 and answered all my questions and made it easy to get my car. Because of Colleen I will not only come back b
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind remarks about your recent experience! We love hearing feedback like this, as our number one goal is to provide excellent service to all of our customers. Colleen is a great asset to our sales team, always going above and beyond to ensure you have the necessary tools to make the best decision to satisfy your wants and needs. We look forward to serving you again in future visits. Congratulations, and enjoy your new car!
Great team, great deals, great cars!
I had to trade in my 2015 Chevy Sonic RS to get a more Family Sized vehicle to fit our newborn son in. Page Toyota was the only dealership that was willing to give me a fair trade in for my sonic and get me into an Amazing Rav4. Not only that, they got me the color and options I wanted. I would like to give a special big thank you to Dean Jarrell my Toyota Car Guy for getting me through this whole process! If anyone is looking to purchase a Toyota and are in the area, please contact Dean!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for sharing your feedback with us! We understand that buying a new car can be a daunting task, so we work hard to make it more enjoyable. Dean is a great asset to our sales team, always going above and beyond to ensure you are satisfied. We hope you and your family loves your new RAV4, and look forward to the opportunity to work with you again down the road!
Great Experience!
I had a great experience with Paige Toyota. They worked hard to get me exactly what I wanted, were extremely easy to deal with, and made me very comfortable with my purchase experience. The entire sales team I dealt with: Dani (internet sales), Carmon (in person sales), Crystal, and Brad did a fantastic job. I will certainly be recommending them to my friends in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your future recommendations and your review! We are glad you enjoyed working with our sales team as much as they enjoyed working with you. Our team is always here to help you find the perfect fit for you needs and wants. We hope that you enjoy your new ride, and look forward to future visits from you!
Great Experience from Beginning to End
I had a great experience with Paige Toyota. They worked hard to get me exactly what I wanted, were extremely easy to deal with, and made me very comfortable with my purchase experience. The entire sales team I dealt with: Dani (internet sales), Carmon (in person sales), Crystal, and Brad did a fantastic job. I will certainly be recommending them to my friends in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your future recommendations and your review! We are glad you enjoyed working with our sales team as much as they enjoyed working with you. Our team is always here to help you find the perfect fit for you needs and wants. We hope that you enjoy your new ride, and look forward to future visits from you!
Colleen Paige is Outstanding
I have been dealing with Page Toyota since 1978. What does that tell you?!? Colleen provides excellent customer service because she learned from the best. She truly cares about her customers and has what it takes to make sure you are happy when you drive away in your new car. I will continue to come back to Colleen because of her professionalism, kind spirit and compassion. And I must add that Jason Dunsmore was a great pleasure to deal with as well. He went out of his way to make sure that I was given the best price possible.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sheryl, thank you for sharing your recent experience with us! We understand how difficult car buying can be, so we stay one step ahead to ensure that buying at Page Toyota is simple and easy. We want you to be well informed and confident in your choice of vehicle, and are happy that Colleen is able to provide that atmosphere for you. We appreciate your loyalty over the years, and hope to continue to have you as a valued customer for years to come. Congratulations on your new vehicle!
Kim is highly recommended!
I am extremely pleased with my experience working with Kim from Toyota Page Southfield. Kim possesses a unique combination of professionalism, technical knowledge, affability and a "can-do" attitude that significantly lessened the stress associated with purchasing a new vehicle. I was also very impressed with Kristie Lee from Finance, who went above and beyond to ensure I was 100% comfortable with understanding the nuances underlying the terms of my finance contract. Based on my positive experience, I highly recommend Kim, Kristie and the Page Toyota Dealership team.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We truly appreciate you sharing your story with us! We love hearing about our customer experiences when they visit our dealership. Both Kim and Kristie are great assets to our dealer's team, ensuring that your visit is pleasant, comfortable, and leaves you well-informed at all times. Our top priority is your satisfaction, and these two are outstanding at making this a possibility. We hope that you enjoy your new vehicle, and look forward to future opportunities to work with you!
Dean Jarrell at Page Toyota
We had really exceptional experience with Page Toyota's sales person -Dean Jarrell. He assisted in pricing, car delivery and documentation. Dean is exceptional person able to change stressful experience into something very positive. I bout cars many times in my life, but this one was really exceptional experience. I would not hesitate to recommend this person and dealership for any of my friends and relatives.?
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate hearing your positive feedback. It is our goal to provide excellent customer service each and every time you visit. We understand the importance of getting the perfect vehicle to drive home in, and Dean also understands this. He is a great asset to our sales force, and will be glad to hear of your compliments. We hope you enjoy your new ride, and look forward to seeing you again down the road!
Great Job!
Page Toyota did a great job, were very fair and reasonable with the price, and I had THE BEST SALES REP EVER. Kim Moore was accommodating, went above and beyond, but also gave me space and time to make a decision without feeling rushed. She is a gem!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind remarks, Monica! We are happy to hear that you were satisfied with your recent visit to our sales department! Kim enjoyed working with you to help you find the perfect vehicle, understanding how important the decision is and providing you time and space to make the right choice. Please be sure to stop back in for all your future automotive needs. In the meantime, enjoy your new ride!
Great Job!
Page Toyota did a great job, were very fair and reasonable with the price, and I had THE BEST SALES REP EVER. Kim Moore was accommodating, went above and beyond, but also gave me space and time to make a decision without feeling rushed. She is a gem!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We greatly appreciate your feedback, Monica! Our team understands what a daunting decision buying a new vehicle is, so we work with you at your pace to allow you to make a well-thought, informed choice of vehicle to take home with you. Kim is a great asset to our team, going above and beyond to make your car buying experience easy and fun. We hope that you will choose Page Toyota for all of your future car needs. Congratulations on your new ride!