Moses of St. Albans

(834 reviews)
Visit Moses of St. Albans
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 14 awards
2025 state dealer award 2023 state dealer award 2022 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2018 state dealer award 2018 state dealer award
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award
New (304) 932-4077 (304) 932-4077
Used (304) 982-8882 (304) 982-8882
Service (304) 721-5139 (304) 721-5139

Reviews

(834 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Moses of St. Albans from DealerRater.

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It was nice making a deal with Moses dealership.

It was nice making a deal with Moses dealership. It was very effective, fast, and reasonable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Andrii! Thank you for giving us a great review. I'm glad you found the buying process at our dealership to be easy. Thank you for choosing Moses. We appreciate you.

I bought a used van and was never informed it was in a

I bought a used van and was never informed it was in a accident. They never fixed the headlight that is bad .

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi! I'm sorry to hear about these issues. I have forwarded your review on to our management team for follow-up. Thank you for choosing Moses. We appreciate you.

Consumer response

I don't appreciate being lied too by the salesperson and finance manager.

Very enjoyable experience both from just learning about

Very enjoyable experience both from just learning about the vehicle to the buying process, Andrew was great to work with and very informed on all the models he represents, I would definitely contact him when it’s time to trade.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi! Thank you for giving us a very good review. I'm glad Andrew did such a good job for you. Thank you for choosing Moses. We appreciate you.

Everyone at the Moses BMW dealership was friendly and

Everyone at the Moses BMW dealership was friendly and knowledgeable. The service was excellent and promptly done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi! Thank you for your very complimentary review. We appreciate you.

The service department is excellent.

The service department is excellent. They always solve my problems and are very courteous. They also have a nice waiting area with good coffee available.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi John! Thank you for giving us a such a complimentary review. We appreciate you.

Great experience!

Great experience! Sales team were great and very knowledgeable. Buying process was pretty quick, in and out.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi Mike! Thank you for giving our sales team a great review. We appreciate you.

Moses BMW provides outstanding service.

Moses BMW provides outstanding service. They are efficient and do not push for additional services that are not necessarily needed. They provide rides to and from work as a huge convenience to customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi! Thank you for giving us a great review. We appreciate you.

I love this dealership from the owner to every employee,

I love this dealership from the owner to every employee, because they treat you like family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi! Thank you for your 5-star review. Here at Moses, we treat our customer like family because we see them as family. Thank you for choosing Moses. We appreciate you.

Everthing was on time.

Everthing was on time.All employees were very professional and very helpful. I would recomend this service dept. To anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi! Thank you for giving us an excellent review and recommendation. We appreciate you.

They repaired our vehicle exactly as they said and was

They repaired our vehicle exactly as they said and was needed after a driver had previously hit us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi Bev! Thank you for giving us a great review. We appreciate you.