Moses of St. Albans

(834 reviews)
Visit Moses of St. Albans
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 14 awards
2025 state dealer award 2023 state dealer award 2022 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2018 state dealer award 2018 state dealer award
2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award
New (304) 932-4077 (304) 932-4077
Used (304) 982-8882 (304) 982-8882
Service (304) 721-5139 (304) 721-5139

Reviews

(834 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Moses of St. Albans from DealerRater.

Want to share your experience with this dealership?

Write a review

I waited on my car, it was done in about 50 min.

I waited on my car, it was done in about 50 min. So I didn’t have to wait very long.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

They provide quick and friendly servicemen with a car

They provide quick and friendly servicemen with a car wash as a bonus! Very efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Everyone at Moses Ford was very helpful and very nice.

Everyone at Moses Ford was very helpful and very nice. We were quickly able to find and test drive the car we were looking for. They even checked on an open recall and had it fixed while we were finishing paper work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Jared! Thank you for your 5-star rating and kind review. We appreciate your business.

Moses Ford made car buying an awesome experience.

Moses Ford made car buying an awesome experience. Scott was very informative and a delight to work with. Financing was swift and straightforward. Everyone was very polite. Definitely recommend going to Moses Ford for any dealings you have.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi! Thank you for your 5-star rating and review. I'm glad your had such a great experience and thank you for your recommendation. We appreciate your business.

Terrible service simple oil change but had no oil plug in

Terrible service simple oil change but had no oil plug in stack wasted 4 hrs

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi! We apologize for the mix up. That must have been very frustrating. I am going to pass your review on to our management team for follow up. Thank you for choosing Moses. We appreciate your business.

Great Service — friendly and knowledgeable employees in

Great Service — friendly and knowledgeable employees in device department — Great cominication from D J Cummings

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Larry! Thank you for your review and excellent rating. We appreciate your business.

My service was routine and excellent.

My service was routine and excellent. However more importantly, I witnessed the service dept go above and beyond to help a lady who was merely passing through Charleston, not a regular customer, with a flat tire she experienced on the interstate. The service employee took the time to find her a tire, send for it, and managed to get her on her way. He worked her into a busy schedule with smiles and and a willingness to help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi! Thank you for that great story and for your 5-star rating. We appreciate your business.

The staff and facility were accommodating and made the

The staff and facility were accommodating and made the wait pleasant. The progress updates via text were also appreciated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi! Thank you for giving us 5 stars. We appreciate your business.

BUY ELSEWHERE!! THEY ATTEMPTED TO SCAM ME

GO ELSEWHERE!!! Dealership obviously did NOT want my business, I did a online inquiry about a X3 that was offered online for $42,xxx.00, emailed the dealership, after hearing back from a lady by the name of Paige Asbury, I advsied what I was looking to do, however the next day the price for the SAME vehicle was RAISED to over $53,xxx.00 online. I was advised the $42,xxx price was an "error" however they could let me have the vehicle for $43,xxx, which already made me feel like I was going to experience issues. The sales manager Aaron Casto, who advised of the "pricing error" asked for pictures of my trade in which were sent promptly back to him on Wednesday, I never heard another word from the dealership. I took my business to BMW of Asheville NC who I contacted on Friday, and took delivery on my new car yesterday, 7/23/2022. This dealership seems to be a bunch of scam artist, buyers BEWARE.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

GO ELSEWHERE!

GO ELSEWHERE!!! Dealership obviously did NOT want my business, I did a online inquiry about a X3 that was offered online for $42,xxx.00, emailed the dealership, after hearing back from a lady by the name of Paige Asbury, I advsied what I was looking to do, however the next day the price for the SAME vehicle was RAISED to over $53,xxx.00 online. I was advised the $42,xxx price was an "error" however they could let me have the vehicle for $43,xxx, which already made me feel like I was going to experience issues. The sales manager Aaron Casto, who advised of the "pricing error" asked for pictures of my trade in which were sent promptly back to him on Wednesday, I never heard another word from the dealership. I took my business to BMW of Asheville NC who I contacted on Friday, and took delivery on my new car yesterday, 7/23/2022. This dealership seems to be a bunch of scam artist, buyers BEWARE.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.