Huntersville Ford

(1,323 reviews)
Visit Huntersville Ford
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 3:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–3:00pm
Sunday Closed Closed
2022 state dealer award
View 4 awards
2022 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (704) 479-6945 (704) 479-6945
Used (704) 479-6993 (704) 479-6993
Service (704) 479-6002 (704) 479-6002

Reviews

(1,323 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Huntersville Ford from DealerRater.

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The team helped me purchase a new 2023 F150.

The team helped me purchase a new 2023 F150. Evert, the saleman, was very helpful, friendly, and knowledgeable!! I was surprised how seamless and easy it was to buy my new truck. Highly recommend!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The team helped me purchase a new 2023 F150.

The team helped me purchase a new 2023 F150. Evert, the saleman, was very helpful, friendly, and knowledgeable!! I was surprised how seamless and easy it was to buy my new truck. Highly recommend!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Huntersville Ford! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

Dealer response

Hi, thank you for your wonderful response to the quality of service our Staff provides! If there is anything else we can do to assist you, please let us know! Take care!

Staff was excellent will do their best to work with you.

Staff was excellent will do their best to work with you. Pleasure to work with

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Moe, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

The vehicle did not have the equipment package I was

The vehicle did not have the equipment package I was looking for, however, the sales group at Huntersville Ford immediately supplied me with their contact information and offers of assistance. Which is much appreciated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Hi, we are happy we could make your experience a positive one! Safe travels!

Awesome

Honest and friendly. No pressure selling. After selling cars myself in the past. I can honestly say this dealership and sunny our sales man . Did a very awesome job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Hi Lee, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Wonderful

Sonny is a great salesman he is informative and knowledgeable willing to do what he needs to make your car buying experience great. Dan the tech man is very helpful and knowledgeable with helping you set up your vehicle. Ahmed is financing is helpful and explains everything for you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Alissa, thank you for taking the time out of your day to tell us about your experience. We hope to be of service to you again! Take care!

Over the last couple of years, I have been trying to

Over the last couple of years, I have been trying to order/buy a Ford Maverick through my local dealership but was not successful. Recently I came upon an EB XLT AWD FX4 4K TOW Maverick online which was located at Huntersville Ford. I was able to negotiate a deal that included my trade that no other dealership could match including my local dealer whom I have purchased quite a few cars. I want to personally thank Marshall Sullivan for going out of his way and making sure I was taken care of all the way through the process as well as his staff Lauren, Zack, Angelica, Eric, and Evert. You will definitely be on my radar when the time comes for a new car. Thanks again for an awesome experience!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Stephen, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

Huntersville Ford- well worth the drive.

Ordered the Maverick Lariat Hybrid on 10/14/2021. Ford had delays in production. Got the call 4 weeks ago that it was on the lot & ready. They maintained follow-up reports along the way. Super easy, no hassle process. Plus, the F & I guy beat the low rate from my credit union.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Kinsey, we are happy we could make your experience a positive one! At Huntersville Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

Avoid service department at all cost!

Avoid the service department at all cost!! I would not recommend this department. I brought my car to them on Sunday evening drop off for a Monday morning 7 am appointment. I never heard back all week regarding the work. I started calling Thursday, finally got ahold of someone on friday morning and they still had not done the work on the car. Finally finished by Friday afternoon as I sat in their waiting room for them to actually do the work. Then I had to bring it back in as a bumper part was not in stock before. This time dropped off on a Wednesday morning for a Thursday morning appointment, for the bumper install, tire alignment and an oil change. I started calling, texting and leaving voicemails on Thursday afternoon, Friday all day and Monday morning. I never received any communication, response or updates regarding my car. They take cars in with appointments and just keep them without updating the customer! Complete lack of communication and repose is the worst customer service I've ever experienced. Told me they did not have any cars available while mine is in the shop so I have been paying for a rental car going on a week now.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Ordered the Maverick Lariat Hybrid on 10/14/2021.

Ordered the Maverick Lariat Hybrid on 10/14/2021. Ford had delays in production. Got the call 4 weeks ago that it was on the lot & ready. They maintained follow-up reports along the way. Super easy, no hassle process. Plus, the F & I guy beat the low rate from my credit union.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.