Toyota of Louisville / Scion of Louisville

(946 reviews)
Visit Toyota of Louisville / Scion of Louisville
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday 1:00pm–5:00pm Closed
2023 consumer dealer award
View 3 awards
2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (888) 822-0130 (888) 822-0130
Used (888) 815-8281 (888) 815-8281
Service (866) 906-2812 (866) 906-2812

Reviews

(946 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Louisville / Scion of Louisville from DealerRater.

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Kevin Willis has made purchasing a car with Toyota of

Kevin Willis has made purchasing a car with Toyota of Louisville a seamless experience. Always professional and goes above to make sure we are satisfied. I purchased a Camry which had to be ordered, it arrived ahead of schedule. I love my new car! Thanks Kevin!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Kevin Willis helped me with the battery issues in my car

Kevin Willis helped me with the battery issues in my car and made the experience with the purchase smooth and painless. He always goes above and beyond to make sure that my needs are met before leaving the lot. Thank you again Kevin!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

This was one of the smoothest, most customer-friendly

This was one of the smoothest, most customer-friendly auto buying experiences I’ve ever had. I found the vehicle online and connected with representative Tim Patillo. He was responsive, answered all my questions, and made sure that the vehicle was spotless and prepped for delivery when I arrived to get it. The purchase was speedy and efficient. Based on my experience, Toyota of Louisville is the dealership that all the others want to grow up to be!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Toyota of Louisville is like no other dealership in the

Toyota of Louisville is like no other dealership in the greater Louisville Area. They are not pushy and will try to get you what you want/need. Specifically Tim Patillo. He helped me get my 22 Army Green TRD Off Road 4Runner. He was very professional and communicated the status of my 4Runner delivery. The price was fair for the current state of the economy and the experience was better than my first car buying experience. I definitely will be shopping with Tim in the future for any further vehicle purchases. But I plan and hope to have my 4Runner for a long time. Dave (i forget last name) in finance was also helpful and fair in explaining everything and customizing my options to my liking.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Outstanding service provider and my service

Outstanding service provider and my service representative, Mike L. has always provided the best guidance in helping me to maintain a quality vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Tim made the process simple.

Tim made the process simple. I was supposed to have a 6-12 month wait on my new car and it came in less than a month.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

I have purchased several vehicles from this dealership

I have purchased several vehicles from this dealership over the past years, I would say that across the board, they are one of the best dealerships in Louisville.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

The best experience I’ve ever had buying a car !

The best experience I’ve ever had buying a car ! Tim made it easy , and he defiantly delivered!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

John Carbone in the service dept.

John Carbone in the service dept. provided exceptional service. Knowledgeable, helpful, professional and affable. Always a good experience with the service Sept. at Toyota of Louisville.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Very friendly people, professional in every way.

Very friendly people, professional in every way. Was not there long. Took me in on time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Consumer response

Very friendly people professional in every way. Was not there long. Took me in on time.