Reviews
It was a pleasure to do business with Curtis.
It was a pleasure to do business with Curtis. Arrived at Springfield hyundai without prior appointment. We did some research about the pricing before visiting, and explained all of it to Curtis and Alark prior to the deal. They were able to match the price and took the delivery on the same day. 3:30 pm to 7:30 pm. Smooth and fast process. Happy with the vehicle so far!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Moni, thank you for sharing your experience with us! We're delighted to hear that Curtis and Alark made the process smooth and efficient at Springfield Hyundai. Enjoy your new vehicle!
I have been a customer of Springfield Hyundai for 25
I have been a customer of Springfield Hyundai for 25 years, actually since the year 2000. I have always been treated with respect whether it was purchasing a vehicle or having my vehicles serviced. I rarely had any problems with any department personnel and if I did I was always able to solve them quickly. In my opinion, Springfield Hyundai under the direction of General Manager Chris and Sales Manager Anthony Lampe is the tops. There is no doubt about it. Thank you one and all!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Tony, thank you for your loyalty and kind words about Springfield Hyundai! We're delighted to hear that Chris, Anthony Lampe, and the rest of our team have consistently provided respectful service over the years. We look forward to continuing this relationship with you!
This was the best experience I have ever had purchasing a
This was the best experience I have ever had purchasing a car! It was no pressure, and extremely professional. I highly recommend Springfield Hyundai and Dan Sloss!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your experience working with Dan and the rest of our team at Springfield Hyundai! We look forward to seeing you next time!
I love my new car.
I love my new car. Staff are friendly and knowledgeable especially Mike H. I will buy from this dealership again
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Shanitra, we're delighted to hear that you love your new car and had a great experience with Mike at Springfield Hyundai! We look forward to seeing you again in the future. Safe travels!
I’ve purchased eight vehicles from Springfield Hyundai
I’ve purchased eight vehicles from Springfield Hyundai over the course of 15 years, but after my recent experience with AJ Henry, this will be my last purchase here. When I asked to speak to his manager, AJ falsely claimed to be the manager. He was rude, dismissive, and extremely condescending, cutting me off and talking over me the entire time. When I questioned a $220 "release fee," he said, “We don’t come to work for free.” He was clearly upset that I decided to have my car towed elsewhere for service rather than pay the outrageous, price-gouging prices at this dealership. The conversation became heated, and he hung up on me, leaving me to call back and make the payment with someone else. It’s no surprise that their reviews continue to decline with customer service like this. The building may have been remodeled, but it’s clear the service advisors, especially Aubrey Henry, need an overhaul too.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
It's disheartening to hear about your recent experience, especially after being a loyal customer for so many years. We strive for respectful and transparent interactions with all our clients, and it's clear we fell short this time. Your feedback is invaluable in helping us improve, and we'd like the opportunity to address these concerns directly. Please feel free to reach out at your convenience. Thank you, Chris Bernicker - General Manager - 484-470-2100 ext 2201.
I went in for an oil change and was in and out with no
I went in for an oil change and was in and out with no issues. The waiting area was very comfortable and quiet.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're delighted to hear that your oil change experience at Springfield Hyundai was smooth and comfortable. Thank you for sharing your feedback, and we look forward to serving you again!
Great experience in purchasing a new Santa Fe.
Great experience in purchasing a new Santa Fe. Excellent staff from the receptionist through the sales associate and finance manager. Everything discussed was done professionally and in a friendly manner. They provided us a great deal and we are very pleased with the experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bob and Melody, we're delighted to hear that your experience at Springfield Hyundai was both professional and friendly. Our team is committed to providing great deals and excellent service, so it's wonderful to know we hit the mark for you. Enjoy your new Santa Fe!
The follow up and service was top notch.
The follow up and service was top notch. I worked with Curtis Wilson and he went above and beyond to satisfy my car needs.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Chi Chi, we're delighted to hear that Curtis provided exceptional service and met your car needs at Springfield Hyundai. Thank you for sharing this wonderful feedback!
Gene Saunders is the best!
Gene Saunders is the best! Fantastic customer service and made the process really smooth. He went above and beyond to help us as much as possible. Highly recommend!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jessica, we're delighted to hear that Gene provided fantastic service and made your experience smooth at Springfield Hyundai. Thanks for the high recommendation!
Gene Saunders is great salesman he is very knowledgeable
Gene Saunders is great salesman he is very knowledgeable and made my car buying experience very easy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jon, we're delighted to hear that Gene made your car buying experience smooth and easy at Springfield Hyundai. Thanks for the great feedback!