Reviews
Jorge Fuentes our advisor was excellent, very
Jorge Fuentes our advisor was excellent, very professional and understanding of our vehicles needs. Very clean place and estimated time is accurate. Will be going there again soon.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Alex, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great customer service thowever took longer than expected
Great customer service thowever took longer than expected normally i do not have to wait that long.
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- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
I was there 2 minutes early and they did the oil change &
I was there 2 minutes early and they did the oil change & tire rotation in 50 minutes, and washed the bogy as well. Good job! My car had been "keyed" at the Home Depot in Pasadena about 6 months ago, and as I strolled through the dealership I noticed a couple of tech's applying ceramic coatings to new vehicles. They were able to buff out nearly all the scratched areas and made the car look new again. I am very happy with them
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are pleased to hear you had such a positive experience with us, Gnolin! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
First time going there for my vehicle service all staff
First time going there for my vehicle service all staff exellent very attentive and keep you informed about the status of your vehicle
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you taking the time to leave us a response, Champ! If you need more help, our team is available to talk -- safe travels!
Best dealer!
Thank you for helping me to get a new car. Thanks Rachel de leon, she is very friendly
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Daisy, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
20K miles service
Everyone was very professional and helpful. Clarence, the sales manager, has taken care of me almost 10 years.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Gerald, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Awesome service
Honestly, i was impress on how they treated me. A service like no other, the machine that they have to detect if you due for an alignment is awesome, i have not see one in any other dealer. Overall great great service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Israel, we are pleased to hear you had such a positive experience with us, We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
We had a great experience - the salespeople and team
We had a great experience - the salespeople and team worked with us and were very friendly.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Gulf Freeway! Drive safe, and we'll see you on the road.
Brandon, in the Service Dept, is professional, thorough,
Brandon, in the Service Dept, is professional, thorough, and has a lovely disposition. He always explains the work to be done and gives my a price along with wait time. When the work is done, his estimates are always on the button! I trust AutoNation Toyota and Brandon for all my vehicle needs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Battery check
I went to find out what was wrong with my radio/Navigation system and they checked my battery which showed bad.. ok, I was convinced to buy the battery from Toyota because it has a better warranty, I advised him I didn?t want to pay for installation and was told they would give me a discount, it would be around $200 They did give me $50 off but I was charged $74 for installation and it took them 2 hours ?with an appointment ?. He said he asked the head technician about my radio and they said I would need to buy a new system. Fir $6000 plus labor ?. What?? My Rav4 is only 3 years old .. and I?m just outside of warranty.. I don?t think the system is bad, I think they didn?t even check it. This is the 1nd bad experience there . The 1st time the service tech asked me for a tip ..3 times?
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we strive for 100% satisfaction, and we regret to find out that this was not the case. We'd like the opportunity to discuss this with you. Please reach out to us at (713) 489-2097 at your earliest convenience to discuss how we can turn your experience into a positive one.