Reviews
The staff was very professional and helpful.
The staff was very professional and helpful. Estimates were accurate and updates were provided throughout the service period.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
emooreathome, thank you for taking the time to leave a review for us at Sheehy Toyota of Fredericksburg. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
They always keep customers informed while waiting during
They always keep customers informed while waiting during service. Great staff. Friendly, knowledgeable and explain what is happening.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Lfales, thank you for taking the time to leave a review for us at Sheehy Toyota of Fredericksburg. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
I was helped/seen earlier than expected.
I was helped/seen earlier than expected. Everyone was courteous, helpful and friendly. I was given expert advice for the care of my car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Brocia, thank you for taking the time to leave a review for us at Sheehy Toyota of Fredericksburg. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Joey kept me informed throughout the process.
Joey kept me informed throughout the process. Was told the additional work would take an extra hour but ended up waiting an extra 3 hours. Was informed a couple times that it would be another 30 minutes, but kept waiting. Waiting isn’t a problem if we know, could’ve made alternate arrangements. Joey claimed he gave a $50 discount for the trouble, but invoice only showed the $40 VIP discount which I would receive anyway. Work is always done well here, was annoyed this visit with the extra unanticipated waiting.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
dgood9293, we apologize for any frustration that you experienced and we appreciate you bringing it to our attention. We will be sure to share this with our team. Please don't hesitate to give us a call anytime so we can address any questions or concerns that you may have.
Always good service , every time I go in to get my car
Always good service , every time I go in to get my car serviced, very polite
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
conielemons, thank you for taking the time to leave a review for us at Sheehy Toyota of Fredericksburg. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
More Satisfaction about the dealer taking time for my car
More Satisfaction about the dealer taking time for my car and checking everything is good
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sherbanoforlife3, thank you for taking the time to leave a review for us at Sheehy Toyota of Fredericksburg. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Very courteous and efficient.
Very courteous and efficient. Work on our vehicle started sooner than expected. Liked the video showing what the mechanic was doing.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
mikekirch, thank you for taking the time to leave a review for us at Sheehy Toyota of Fredericksburg. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Jon was very efficient and courteous.
Jon was very efficient and courteous. I liked the service video they sent to let me know any concerns they had about my vehicle. The availability of Lyft to take me home and back was amazing.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
mtrhea77, thank you for taking the time to leave a review for us at Sheehy Toyota of Fredericksburg. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Dealership is great to work with.
Dealership is great to work with. I brought my truck in for service to address a humming sound coming from the rear. I got a new set of tires and breaks thinking that might be the solution. It wasn’t. I thought they would test drive the vehicle to see if the hum was gone but I assume that didn’t happen. I was hoping they would check the bearings or differential while it was on the lift but it doesn’t seem that occurred. I will follow up with dealership to schedule another appointment to once again try and solve the problem. I’ve been coming here for over ten years and I really do appreciate the excellent service and will continue to bring my vehicle here.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Chris was super helpful and informative throughout my
Chris was super helpful and informative throughout my service appointment. Highly recommend this toyota dealership!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rmanderson93, thank you for taking the time to leave a review for us at Sheehy Toyota of Fredericksburg. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!