Nissan of Elk Grove

BEWARE with the service department!!!! When I arrived, the person who checked me in looked at the problem, the sagging sunroof cover/liner and said, "Ok, it's going to be $275.00" - something along this price range. A couple of hours later, I received a text message stating that my total cost was approx $6,000.00 and it included a list of suggested repairs beyond what I dropped it off for. When I scrolled down the list of suggested repairs, it was apparent that the service department has abusive business practices. Included in the list of suggested repairs, they included items that I recently replaced/fixed or did not need repair - including a nonexistent oil leak. When I rejected their suggested repairs, Nissan of Elk Grove provided me with a bill of approximately $275.00 - the cost of Elk Grove Nissan assessing the needed repairs. Given that I know a thing or two about car repairs, I requested to speak wth the Service Manager. The Service Manager, Wes, proceeded to yell at me in his office, stating, "NO ONE WILL GIVE YOU A FREE ESTIMATE! TELL ME ONE BUSINESS THAT WOULD GIVE YOU A FREE ESTIMATE?!?" When I mentioned a few businesses that provide free estimates, Wes flipped out and proceeded to escalate his tone and demeanor. I expressed shock for the approx $4,500 cost to repair the sagging sunroof liner/cover. I shared that I was told by several upholstery shops that the make and model Nissan vehicle that I drove has defective parts that keep the sunroof cover/liner from sagging/falling. Wes flipped out once again!!! A day or two later, I took my vehicle to Schwab Tires and they proved my conclusion, Nissan of Elk Grove has abusive Service Repair practices - NO oil leak!!! I have yet to fix the sagging sunroof liner/cover due to scheduling conflicts BUT I doubt that it truly costs approx $4,500. I am giving Elk Grove Nissan a single star because I cannot do less. The service Manager lacks basic customer service skills. Their business practice is abusive, to say the least, and I plan to report to the Better Business Bureau.

Stephen was honest from the get go. Changed my mind on color of car & he was totally understanding. Literally the quickest car buying experience.

Stephen was easy to work with. He was professional and treated me as such. No complaints.

Exceptional service, honest pricing, smooth process—best car buying experience ever! Highly recommend this dealership. Khan Ho was an amazing dealer. As a first-time buyer, he took great care of me, answered all my questions, and made the process smooth and stress-free.

Nissan of Elk Grove provides excellent service! We live several hours away and were looking to buy a new vehicle and all associates work very closely to help us get the vehicle we were after and to have it delivered! Excellent service!

Lee was a unbelievable sales person And never pressured me.Took his time to make sure I bought the right vehicle for my needs and wants We drove 6 vehicles lol

Good service, helpful staff, and a smooth car-buying experience. Overall, a positive experience overall.

Lee was an absolutely fantastic salesman to work with. He was extremely fast and efficient with every step of the process.

Stephen reached out within minutes of my inquiry submission. He quickly made time to meet with us and Answered all the questions we had. He was knowledgeable of the process and provided pros and cons, which was helpful for us since we haven’t purchased a new car in a long time. We appreciate his professionalism and kindness in the entire process - very friendly and helpful along the way. His communication remain positive and helped us decide on our new family car.

We have purchased 3 cars here highly recommend it great customer service and always a pleasure working with Khan the best in the business. He makes you feel like family and always goes above and beyond to make sure you leave there with a new car