Mike Piazza Honda

great working with the team there… all departments are very helpful .. sales and finance did a great job

Knowledgeable staff was very helpful in finding a vehicle that fit all of our needs.

Jill Marie Gamble very nice service advisor. She help me with repair my car with warranty

These guys are liars and frauds. They knowingly have vehicles listed online which are not actually available in stock. Ok, mistakes happen, right? But even after asking about the vehicle, and them telling me it's not available, they still haven't taken down the listing after 2 weeks. I already went and bought a car elsewhere. Stupid nonsense games. I'd never buy a car here.

I’ve never had a bad experience buying a car in the past. My car buying experience with this dealership was unbelievably bad. Started with internet communications with Ryan about the availability of the car I wanted. Ryan insisted they had a car on the lot but in a color I knew Honda hadn’t made in years. He ignored my texted request to send me a pic of it. I later realized that would have been impossible because Ryan doesn’t work in the dealership; for all I know he’s on another continent. Nevertheless he made me an appointment at the dealership to look at the car the next morning. I drove an hour to Langhorne – my local dealerships nicely told me up front they didn’t have the car I wanted & I would have to wait 2 weeks for one to come in. I couldn’t wait because my only car was dead. Once at Piazza, a salesman actually was able to find the exact car I wanted but things went drastically downhill from there. We waited in the salesman’s office for hours to speak with the finance department as our salesman carried on with other customers never letting us know when we’d be able to conclude the transaction. Finally around 2:30pm he told us the car we planned to buy had already been sold! Needless to say we were livid. However he said he would personally pick one up down by the airport & have it for us by 4pm. More waiting but we were appeased at the thought of actually getting out of there with a car. Once the salesman returned with the car we were stuck back at the end of the queue to talk to finance. That didn’t happen until around 5:30pm. After 8 hrs, I finally drove away with a car. However, as others have complained, they refused to drop the $600 overcharge for wheel locks & floor mats, & sold us an overpriced 10 yr extended warranty, which I had talked them down to half the original price but was too exhausted to fight about further. It wasn’t until the next day I read over the paperwork and found it was only for 75k miles. That took me another 4 weeks of drawn out contact with the dealership to get it changed to 100k at no extra cost to me. Dealing with these people was a nightmare and I would never recommend anyone go there.

Had a Awesome sales man. He made it happen. Big shout out to Jimmy Abgarian. Thanks you Piazzas Auto Group

Great experience, highly recommend! I bought a new Honda CRV, I have been putting off buying a new car for awhile because I dread the experience of being in a dealership, listening to the all the BS then still feeling like I got ripped off anyway. Honda in Langhorne gave me a new perspective of buying a car that I desperately needed. The numbers they gave me were the numbers I paid, no hidden fees, and no low inventory upcharges, NOTHING unexpected! There was no hassle or pressure. There are 4 Honda dealerships closer to me, but I am happy I took the trip to Langhorne. Special thanks to Lou and both Mikes!

They would get zero stars if available. Save yourself time, energy, money, and frustration! This is by far the worst dealership I’ve dealt with. Allow me to explain. I initially took my car in for hesitation when accelerating. I asked while it was there to rotate the tires. I got my car back after a $400+ bill. The oxygen tube was $24 and the tire rotation about $29! You can do the math! While driving my car a couple of days later it was making some weird noises. I called and took it back in. All I got Was lie after lie! They had my car for a week and kept giving me excuse after excuse. The manager, Mike said it had something to do with the pistons and Honda should have recalled the vehicle, but won’t. They quoted me $4k to fix it. I told them no and I would pick up my vehicle. Then more lies. Mike told me Honda corporate was made aware Of my car and they were sending out a rep. I called again and was told they would return my call. I was told the Honda rep was out with the manager driving my car. I called back as they don’t return phone calls. Still more excuses. This time someone had died and they were behind! Days go by and still nothing. I went to the dealership and demanded my car back. I wanted to speak to Mike, in person, and surprise, he’s not available. I got my car and left. I called Honda Corporate to advise them of this and I wanted the name of the rep that went to drive my car. Well again, shocker, Honda Corporate doesn’t do that!!!!! All they said is that they would take my formal complaint and send a copy to the dealership. My next step now is the Better Business Bureau.

I test drove a new Honda crv Hybrid and at Mike Piazza Langhorne on 11/15/23 and met with both salesman Robert Holmes and sales manager Anthony Mazzone. I was interested in purchasing the same type model and went over all the options I wanted on the vehicle. I was told the vehicle was on its way from another location and would be contacted upon its arrival in a few days. I called back one week later on 11/22 and asked if the vehicle had arrived. Robert Holmes told me my car had been sold today and the best excuse he could give me was that he had been off on vacation since Saturday. I asked why the manager I met with or any other repeesentative hadn't called me upon the vehicles arrival as instructed and he had no reply but actually asked me If I wanted to order another one. I haven't been contacted since with even an apology or any legitimate excuse. They obviously need to retrain both their sales and managerial staff in the fundementals customer service and satisfaction. I was buying this car and they not only have lost my sale but additionally I'm advising every potential buyer to avoid business away with Mike Piazza Honda Langhorne location.

*****SERVICE DEPARTMENT EXPERIENCE! Absolute worst service Dept in the history of service Dept. After an oil change from another place, the mechanic wrote a very nice troubleshooting message for me saying car needed the Honda computer to resolve a radiator fan issue. Only Honda dealership could do that. Made an appointment at Piazza Honda, explained in detail what was needed and agreed twice at the $199 diagnostic fee. Dropped car off, wrote all over the overnight envelope to explain the situation also inserted the previous mechanic note inside the overnight envelope to help them out. Piazza Honda prompted called me to make sure I agreed to the $199 diagnostic, in writing They call me within 15 minutes, girl on the phone explain that their mechanic could not get a reading (my car is into PSYCH now) from the computer because the wiring harness needed to be replace. Lady quoted me $2,800 to replace something without even starting to fix the main issue. I asked if they could first fix the fan but lady told me that because the wiring hardness needed replacement they could not get a reading from the computer. I am no expert but this did not sound right, plus other garage would have mention that. Since the other garage did not mention anything about the wiring hardness I asked to speak to the mechanic I was told: Mechanic is too busy to speak to client Ask to speak to Service Manager instead Cannot speak to him either. Lady told me it was her job to tell clients what's needed and I could not talk to anybody else. Told her I would pick up the car and not to touch anything else. NOW FOR THE BEST PART: She told me that there is only 1 of this wiring hardness in the east coast for my Honda. If I did not get it now, I would have to wait a long time. There is only 1 on this hemisphere... really? When I said no, she told me that the Service Manager (the one that was too busy to talk to me) would give me a 10% discount if I paid and agreed to the work. The OTHER best part is: they did actually fixed the fan issue in my car.